Collin Moerman Email & Phone Number

Ann Arbor, Mi, Us

Downers Grove, Il, Us

Provide leadership for national support teams, focusing on Collaboration technologies. Coordinate with project teams, management, customers, and vendors for ongoing support at a high level of quality.Technical escalation point for team members and customer satisfaction concerns, working with team members and customers to solution deliveryTechnical reviewer for customer quarterly business review data, ensuring service quality and technical successDrive best practice implementations through documentation and engineer mentorshipConsultation resource for Account Manager/Solutions Architect solution design requirementsEnsure smooth transitions from project solutions deployment to ongoing supportProvide technical leadership for customer quarterly business reviewsDrive process and procedure improvements through close work with managementReview emerging technologies from project team deployments, vendor updates, and other sources to develop team growthEngineer mentorship with one-on-one meetings, training sessions and training milestones

Downers Grove, Il, Us

Working within a managed services team, monitoring, troubleshooting, support and repair of Cisco Unified Collaboration, Borderless Networks, and other Cisco technologiesAnalyze, troubleshoot and resolve technical issues and requests to client satisfactionPrioritize incidents and change requests based on defined criteria and service level agreements and effectively communicate with the customer on incident statusDevelop and document work procedures and troubleshooting guidelinesParticipate in technology projects, quality assurance testing and other activities as assigned

Kalamazoo, Mi, Us

Design, implement and maintain Cisco Wireless, Security, Network and Voice Infrastructures for clients across MichiganWork closely with solutions architects to consult on services hours, technical architecture and quotation requirements.Develop best practice standards and documentation for these technologiesMentor other engineers on best practices and troubleshootingFoster culture of collaboration and skill development across departments

Kalamazoo, Mi, Us

Design, implement and maintain Cisco Wireless, Security, Network and Voice Infrastructures for clients across MichiganImplement and troubleshoot Cisco technologies across their portfolioManage project tasks through completionRespond to reactive requests and resolve in a timely fashionAssist in the development of best practices and documentation standards

Kalamazoo, Mi, Us

Develop applications to improve manufacturing efficiencies. Support IT infrastructure systems, including network, servers, and end user systems.Developed system to dynamically map product installs based on selection criteria Created a text messaging system to notify employees of emergency Designed and implemented an “Order Status Portal” to show the progress of an order in the factory Administered Cisco voice systemsInstalled VMWare ESX and added server to vCenter clusterInstalled and configured Microsoft Remote Desktop Services

Kalamazoo, Mi, Us

Implement and support computer systems for area schools and businesses.Provide break fix repair for client PC systems, from large K-12 school districts to walk-in PC repair.Assist in implementations and imaging needs for schools and businesses