Collin Nwabueze Email & Phone Number

In this Project Consultancy role;I crafted and implemented business optimization initiatives and value propositions that embodied sustainable short-term and long-term strategies, ultimately yielding a 17% growth in annual revenueI successfully closed 7 strategic partnerships that directly contributed to improvement in the bottom line.I designed and implemented an internship and placement program, placing 25,000+ trainees across the 6 geopolitical zones in Nigeria, fostering growth and opportunities within the TV and film industry.I instituted a robust support framework for the organization and its alumni, facilitating access to grants, loans, and various opportunities, amassing a combined value of up to $5 millionI spearheaded Diversity, Equity, and Inclusion (DEI) initiatives, leading to a 10% increase in the participation of students living with disabilities and a remarkable 45% rise in female enrollment within just 5 months.I developed and piloted a safeguarding policy and awareness program, ensuring the safety and well-being of both staff and students. A dedicated committee was set up to systematically implement and oversee this policy.

Lagos, Nigeria

• Executed 4 Cohorts (Program lifecycles) with a 95% employment rate • Secured Fellowship funding from Pledges Inc, CBN under the CiFi Loan over $500K. • Revamped and Accelerated the existing Startup Founders Program• Identifying and engaging stakeholders in The Fellowship Program• Identified alternative sources of funding • Managing and supporting outsourced training programs for organizations• Standardization of curriculum for global talent development in Africa• • Initiated 3 Revenue-generating programs within the organization. (Corporate Training, Career Advance NextGen School Clubs)• Identify strategic partners & Clients for The Desk @ The Bulb (Co-working space)• Managed and executed partnerships outside the organization • Define Program Governance and standardize processes• Increased Institute visibility by Global Accreditation with partner Universities.

Lagos, Nigeria

The Learning Manager heads The Bulb Institute (the training arm of Bulb Africa) and plays a crucial role in designing and driving high-quality learning engagements. Broadly, this individual is tasked with maintaining the quality of the curriculum, the quality of delivery, and the quality of outcomes across all training programs. These programs are in two categories: 1. Fellowship at The Bulb: This is a 4-6 month program targeted at young adults pursuing or switching to a tech career, especially in Software Engineering, DevOps Engineering, Product Management, and Design. 2.)Paid training: These include NextGen, Career Advance Start-up Academy & Corporate training.ROLES & ACHIEVEMENTS ;•I define and execute the long-term objectives, dynamics, and vision for four educational programs - The Fellowship, NextGen, Startup Academy, and Career Advance - driving their success and ensuring alignment with company goals.• I revamped the NextGen Project, a tech learning initiative for children and teens, enhancing its impact and visibility.•I enabled employee promotion and upskilling through meticulous needs analysis and implementation of effective learning interventions, resulting in a 6% reduction in payroll/benefits administration costs and a savings of $13,000 in May 2022.•I Increased training efficiencies by deploying self-paced learning modules that reduced trainer/SME involvement by 33%. •I designed and deployed quality control strategies, metrics, and reports that increased overall productivity by 25%•I Guided my team to a gross revenue figure of $364,000 in 7 Months• Graduates of the software engineering Bootcamp program achieve an employment rate of 95% in each cohort within 3months of graduation.•I championed DEI initiatives, achieving a 50% female Tech Training Faculty, 33% female Core Engineering Cohorts, and 55% female Non-Engineering Cohorts.•Recognized as staff of the month in the month of June 2022 and January 2023.

Anambra State, Nigeria

In this Project Consultancy role;• I defined program governance and developed sustainable short-term and long-term strategies.• Revamped existing and created new technical and non-technical curricula for JavaScript (MERN), .NET, Data Analytics(Python, SQL, Power BI, Excel), Product Management, Product Design, and Soft skills to reflect European accreditation standards.• Created a recruitment model/system to filter and admit the top 1% of its application pool of over 10K applicants.• Grew placement partners by 100% for industry placement for trainees from 0 to 15 in less than three (3) months• Identified and engaged funding partners and created grant-writing models and proposal templates to access funding for the Bootcamp

Lagos, Nigeria

• Led a Team of 7 L & D specialists that upskilled 800+ employees' coaching, training, new hires induction programs, and performance improvement plans. • Provided desk-side support and Microsoft (Word, Excel, PowerPoint, and Outlook) training that directly improved productivity by 40%, and improved effectiveness by 77%. • After conducting a need analysis and creating tailored learning interventions that led to staff upskilling, I reduced payroll/benefits administration costs by 30% and boosted productivity by 19%, saving $400,000 in the fourth quarter of 2021. • Created and presented specialized training and presentations for, among other things, overcoming objections to sales, selling brands, increasing sales margins, and starting new enterprises.

Lagos, Nigeria

• Provided coaching and feedback to trainees on performance in the training environment and may follow up with learners to ensure achievement of skill proficiency• Conducted training for existing employees in multiple methodologies, such as instructor-led, virtual instructor-led, on-the-job coaching, one-on-one mentoring, and floor huddles• Provided coaching and on-job training when required• Assessment of training opportunities in the call center (i.e., professional development, skill / behavioral gaps, product knowledge)• Identification of opportunities to improve call quality in collaboration with Quality Assurance and provides training and / or coaching to ensure call center agents are equipped with the skills required to adhere to company standards and requirements• Maintained a working knowledge of the expectations and job requirements of call center employees and provides training and / or coaching as needed to ensure employees have adequate knowledge regarding these policies• Mitigate and resolve escalated customer issues in partnership with Call Center Management as needed and provides training and / or coaching to impacted call center employees to prevent future escalations• Conducted job knowledge evaluation• Authored Training Content and Manual• Conducted training needs analysis and designed and implemented training interventions• Ensure training programs are in line with company policy, strategy and regulatory compliance

Nigeria

Lagos, Nigeria

• Oversaw the daily operations of 20 staff serving 1,000+ enterprise customers to ensure SLA compliance.• Actively educated customers on Airtel Enterprise Products and Services (Leased circuits, E1-PRI, Private APNs, Dedicated Internet Services, etc). • Following a recommended customer retention program, I initiated. The customer base grew by 28% at the end of the 1st quarter of 2018.

Lagos, Nigeria

Nigeria

• Met and surpassed individual sales targets and call-handling quotas therefore directly contributing 23% to the team’s sales target throughout my 7 months of employment• Recommended Solutions like (Microsoft Dynamics 365 CRM, SharePoint, Excel, Power BI), databases, scripts, and other tools for effective business intelligence and relationship management.• Completed daily cold calling and outreach to build sales pipeline and displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.

Lagos, Nigeria

• Developed deep knowledge of customer businesses and relationships to company objectives.• Met and exceeded sales goals for Enterprise accounts by bringing in over 500 new accounts and upselling Dedicated Internet Service deals to existing clients.• Located up-sell, cross-sell, and guided renewal opportunities to improve customer satisfaction and increased profits by 6% in the 2nd quarter of 2017

Lagos, Nigeria

• Trained employees on proper procedures and strategies to improve productivity and maintained scheduling for the main branch to keep shifts appropriately staffed.• Oversaw the day-to-day activities for over 250+ personnel, and chemical processes, ensured maximum productivity daily, exceeded C Level executive's target and ensured payment of contracted employees and staff.• Increased client and supplier satisfaction by solving complex issues with efficient resolutions.• Grew workplace safety to 94% and reduced health hazards by 47% by enforcing policies, best practices, and procedures.