I currently work as an area manager in SIBOWASCO Ltd in charge of all aspects of operations at the sub county. I play both supervisory and administrative roles.my duties include and are not limited to:-manage,lead and develop staff in liason with the HRM's office-preparing annual budget for my area of jurisdiction-preparing and submitting monthly operational reports-conducting marketing to acquire new clients-resolving customer complaints by addressing them… Show more I currently work as an area manager in SIBOWASCO Ltd in charge of all aspects of operations at the sub county. I play both supervisory and administrative roles.my duties include and are not limited to:-manage,lead and develop staff in liason with the HRM's office-preparing annual budget for my area of jurisdiction-preparing and submitting monthly operational reports-conducting marketing to acquire new clients-resolving customer complaints by addressing them accordingly-participating in customer care activities-Ensuring set performance targets are achieved by all staff-Liasing with the local authorities to ensure smooth operations of the area Show less

I worked as a front office supervisor in Beisa Hotel Nanyuki town during which i was charged with;- supervision of front office operations- supervision of front office staff- taking bookings and making reservations- checking in guests and doing rooms allocations- answering all phone enquiries and promoting hotel services- Ensuring guest satisfaction during their stay and processing their check out

I worked as a hotel manager in charge of Village Park hotel during which my duties included and were not limited to;-Recruiting training and developing staff-Supervising the general operations of the hotel-Supervising all employees within the hotel-Planning and coordinating activities to achieve the required results-Handling guest complaints and taking corrective actions-Ensuring product and service quality is maintained-Marketing hotel products and services to… Show more I worked as a hotel manager in charge of Village Park hotel during which my duties included and were not limited to;-Recruiting training and developing staff-Supervising the general operations of the hotel-Supervising all employees within the hotel-Planning and coordinating activities to achieve the required results-Handling guest complaints and taking corrective actions-Ensuring product and service quality is maintained-Marketing hotel products and services to increase sales Show less