Angela Collins Email & Phone Number

Dayton, Ohio, United States

Dayton, Ohio Area

• Negotiate with managed care dental insurance companies on contracted cost for dental services provided by all practice physicians• Ensure financial responsibilities are met on a timely basis through effective management of accounts receivables • Interface with insurance companies to acquire authorization of treatment for patients• Submit insurance claims, and collect payment, and perform account reconciliation• Provide excellent customer service to all patients • Effective scheduling for a four doctor and seven hygienist practice• Utilize Eaglesoft software suite to manage patient records

Dayton, Ohio Area

• Software Systems utilized daily: Facets, Care Advance, Scion, Avesis and Metric Stream• Generated daily reports to ensure prior authorizations were reviewed accurately and timely• Managed development and launch of Indiana Medicaid and Georgia Medicaid dental plans• Training Coordinator for all new dental plans and new employees. • Facets trainer for the dental department (UM)• Worked closely with Dental Directors to update dental handbooks for each state• Investigated and responded to provider complaints levied through Metric Stream• Represented CareSourse dental department in legal state hearings• Utilized extensive knowledge of dental industry to make decisions for CareSource dental department and recommendations to other departments including provider services and member services.• Dental point of contact for all dental plan questions for all lines of business• Partnered CareSource health partners to credential dental providers • Updated Medicare Advantage, Ohio Medicaid, Indiana Medicaid, Georgia Medicaid and the Market Place plans for 2018• Created Scion training manual, authorized access to the software and trained member facing departments on dental prior authorizations and claims. • Collaborated with grievance and appeals department to resolve dental provider complaints• Managed team resources through effective hiring, monthly employee review, and employee termination policies

Dayton, Ohio Area

• Negotiated with managed care dental insurance companies to agree on a contracted cost for Dental services provided by all Doctors.• Ensured financial responsibilities were met on a timely basis through effective management of accounts receivables • Interfaced with insurance companies to acquire authorization of treatment for patients• Submit insurance claims, and collect payment and perform account reconciliation• Provided excellent customer service to all patients • Effective scheduling for a three doctor and seven hygienist practice• Utilized Eaglesoft software suite to manage patient records

Instructor for BLS and First Aid. Administered test. Completed necessary paperwork.

Dayton, Ohio, Cincinatti Ohio

• Managed office personnel resources through effective hiring, employee review, and employee termination policies• Coordinated office personnel vacation and sick time off to avoid scheduling conflicts• Mitigated staff conflicts by providing a safe and fair workplace to all employees• Negotiated with managed care dental insurance companies to agree on a contracted cost for orthodontic services provided by Dr. Newby• Interfaced with Caresource insurance to acquire authorization of treatment for patients, submit insurance claims, and ensure requirements are met• Ensured financial responsibilities were met on a timely basis through effective management of accounts receivables • Created new systems to manage office collections from customers and insurance companies and trained workforce on proper ways to implement these systems• Utilized Dolphin software suite to manage patient records

Staff Management, 401k , FSA, Medical/Dental Insurance, Disability Insurance, Workers Compensation, Receivables, Payables, Billing, Insurance billing, Computer maintenance,

Certificate, Dental Assisting/Assistant

High School, General Studies