Alicia Collins Email & Phone Number

Phoenix, Az, Us

Phoenix, Az, Us

Scottsdale, Arizona, Us

Washington, District Of Columbia, Us

Designs and delivers enterprise business training programs, including workshops on soft and technical skills, leadership development, public speaking, team building, meeting facilitation, career development; project and program management best practices, and executive programs aimed at adult learning enhancement, improving workforce capabilities and delivering business execution excellence. Highly motivated to collaborate to in creating content and delivering programs via videos, webinars, in-person learning, blended learning and printed reference materials. Leads team in providing full lifecycle training solutions for Enterprise Project Management Office (EPMO) program. Manages Training Department to ensure customer engagement and professional development activities in a fast-paced and demanding environment.Experience Highlights• Enabled Fannie Mae to gain Project Management Institute-approval via my efforts in developing and designing curriculum materials to meet PMI’s rigorous standards; significantly lowered Project Management training program costs by accrediting internal training resources• Diagnoses and solves organizational issues. Employs multiple engagement models; creates data-driven program recommendations; identifies training gaps• Proactively advises senior leadership on continual process improvement for educational engagement strategies and delivery methods • Oversees holistic project management lifecycle, creating and communicating project plans, assigning and monitoring deliverables from cross-functional work groups, and creating dashboards to provide status updates and key metrics• Planned and implemented first Project Management Office learning symposium, a day-long adult learning event bringing together the project management community to learn industry best practices and network with their peers. • Served as Project Manager for executive-level Cultural Steering Committee; President of Women’s Employee Resource Group from 2015 to 2017

Washington, District Of Columbia, Us

Operational Risk Analyst 2009 to 2010Drove customer engagement and business training programs in support of operational risk framework, raising awareness of program objectives and requirements among >3,000 employees and increasing risk event reporting by 20%. Proactively coached customers in proper identification of risk, root cause, and available tools for managing operational risk to ensure compliance with Federal Housing Finance Agency guidelines. Developed dashboard for inclusion in ORC and Board reporting package. Research and marketing knowledge applied.Administrative Assistant 2008 to 2009 Provided administrative and organizational support for team of 12, continually reviewing and improving processes to increase team efficiency. Designed and implemented tracking system for group workflows, deadlines, and projects. Organized and maintained print and digital collateral - subject matter files, records, manuals, and handbooks.

Owned and served as lead child care Provider for profitable community-based child care center.

Houston, Tx, Us

Screened and interviewed applicants, coordinated onboarding process - formal orientation, training, and peer mentoring. Programs - ensuring regulatory compliance of employee files. Developed work plans and coordinated workflow for permanent and floating employees.

Directed 47 teachers and volunteers - managed daily operations, evaluated work product, and fostered results-focused collaborative environment. Coordinated recruitment and onboarding process for > 300 team members, including policy and procedure orientation, training, and identifying development opportunities on an ongoing basis. Proactive in managing multiple projects.

Master Of Education (M.Ed.), Human Resource Development

Bachelor Of Arts (Ba), Social Work