Collins Chien Email & Phone Number

Canada

Canada

Oakville, Ontario, Ca

* Lead multiple key projects using Microsoft Dynamics 365 ERP solutions - Business Central and CRM* Run multiple scrum teams to build custom solutions

Toronto, Ontario, Ca

● Responsible for delivering large scale projects with multipleworkstreams to achieve key business and IT initiatives○ IoT product introduction○ Customer experience enhancement○ Digital transformation○ Network inventory migration○ Digital video streaming migration● Leveraged cloud architecture to enable massive scalability andperformance enhancement of business features for end-users● Responsible for building hybrid integrated delivery processes forwaterfall and agile teams● Responsible for the financial aspect of the program - planning,budgeting and forecasting● Responsible for driving the project governance to ensure propergating and approval were obtained

Vancouver, British Columbia, Ca

● Responsible for delivering TELUS MVNE platform that supportsboth PC Mobile and Public Mobile wireless services● Responsible for managing 16 business workstreams inconjunction with internal departments and external vendors● Responsible for the program UAT, ORT and all the post-launchmaintenance releases● Responsible for building sustainable operation processes toensure high delivery quality is achieved and repeatable

Toronto, Ontario, Ca

● Responsible for implementing Amdocs Enterprise ProductCatalogue (EPC) from business case creation to post-launch production support. It was the first implementation globally ofsuch product catalogue with all three components – ordering,billing and provisioning in a single product catalogue.● Responsible for building operation teams and correspondingprocesses to support production & business as usual (BAU)activities on the new platform

Dublin 2, Ie

● Integrated Amdocs CES Ordering and Billing with NetCracker andhomegrown CRM to form the foundational BSS/OSS stack to fulfillthe Business Transformation vision (program Imagine)● Led the application and technical architecture analysis, design,and implementation, and ensure that the product fulfilled therequirements.● Managed teams of 120+ people to deliver a multi-year andmulti-phase multi-million project.● Represented the program at executive leadership meetings (CIOand CFO)

Chesterfield, Mo, Us

● Designed overall integrated solution using Amdocs product suite(Amdocs Clarify, Mediation (Xacct), Charging (Enabler), A/R,Collection, Online Charging, Replenishment Management,Balance Management, Voucher Management, OMS, PartnerRelationship Management, Commerce Broker and eCare) forwireless, fixed-line, data & content operators and IPTV serviceprovider● Defined architecture and business principle to guide solutiondecision● Responsible for or participated in bid processes ranging inrevenue from US$5M to US$20M.● Managed response team, produced responses, produced costing,coordinated customer presentations & product demonstrations,conducted proof-of-concept (POC) and contract negotiations● Managed and mentored a team of business solution architects andsales engineers of the entire Asia Pacific region

Austin, Texas, Us

● Designed solution with different network equipment vendors inwireless, broadband, VoIP, fixed-line voice, data and content area● Responded to RFP/RFI and presented proposal to prospects ● Strategized and executed the product go-to-market plan(wireless, broadband, VoIP & fixed-line voice & data market) inthe Asia Pacific region including Japan● Analyzed competitions’ strength and weakness and createdstrong market differentiation

Ca

● Hands-on experience in business processes call center ordercapturing, provisioning, trouble ticketing, networking inventoryand service assurance● Implemented end-to-end flow-through OSS solution from orderentry, workflow to bill printing● Coordinated and performed data migration from foreign systemsto propriety database● Provided first-line on-site support to production problems,reporting defects and software delivery shipment

Englewood, Colorado, Us

● Identified and analyzed the telecom business requirements andassisted the project implementation team in preparing SOW● Demonstrated system functionality and provided businesssystems consulting to clients● Managed product development team of 10 members to enhancesystem performance● Designed and executed the software development lifecycle/methodology● Designed and developed telecom customer care and billingsystems specializing in event processing, billing, post-billing andGUI customer care● Provided on-site support to customers in UK

Master Of Science (Msc), Computing Science

Bachelor Of Engineering (Beng), Computer Engineering