Founder
Current
Jan 2023 - Present
Who is Collins Mbaka? Overview
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Quick answer
Collins Mbaka is listed as Founder at Retaur, based in Lagos State, Nigeria. AeroLeads shows a matched LinkedIn profile for Collins Mbaka.
Collins Mbaka previously worked as Co-Founder at F6 Commerce and Technical Support Specialist at Replo (Yc S21). Collins Mbaka holds Bachelor Of Science - Bs, Actuarial Science from University Of Lagos.
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Email format at Retaur
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Retaur
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Profile bio
About Collins Mbaka
Collins Mbaka is a Founder at Retaur. Colleagues describe them as "Working with Collins has been a pleasure. Great communication and attention to detail on our landing page developments. Thanks for your hard work!" and "Collins is an amazing colleague. Easy to work with and very helpful! I enjoyed working with him at Replo!"
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6 roles
Collins Mbaka work experience
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Co-Founder
Technical Support Specialist
Educate, debug and help Replo customers - the goal is to educate and empower Replo customers to help themselves and find success with our app.- Reacting quickly to fix customers' issues while using Replo; issues can range from CSS conflicts, browser compatibility, Javascript not triggering, or Liquid code not working- Being proactive about potential customer blockers that could lead them to churn- Detailed investigation of bugs and issues and escalating to the engineering team- Writing post mortems, internal docs and gurus on the issues encountered for team knowledge- Writing external docs and product documentation for customers- The first technical support engineer hired at Replo contributed to overall support quality and team growth, setting procedures and work processes for new hires- Onboarding and training new support hires- Educating customers on how to use the product, utilising loom videos and live chat to educate customers on how to build landing pages with Replo- Working with tools like Linear, Notion, Retool, Django, and Nolt for internal operations.
Jan 2023 - May 2024
Technical Product Support Specialist
- Ensured Pagefly customers found success with the app and reduced churn rate- Debugging HTML, CSS, and JS issues- Worked with a team that delivered 24/7 support and grew the app user base to 150k stores- Provided reports to management and product development team based on feedback gotten from customers- Assisted customers with integrating the Pagefly app on their Shopify stores to build Shopify pages using a drag-and-drop page builder- Fixed layout issues, and bugs on customer pages by adding custom codes, testing, and publishing the pages to their live Shopify stores- Write product documentation and created youtube tutorial videos to educate users on how to get the best from the Pagefly app
May 2022 - Jan 2023
Product Support Specialist
Sep 2021 - May 2022
Freelance Shopify Developer
Sep 2017 - Oct 2022
2 education records
Collins Mbaka education
Bachelor Of Science - Bs, Actuarial Science
Bachelor Of Engineering - Be, Chemical Engineering
FAQ
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What company does Collins Mbaka work for?
Collins Mbaka works for Retaur.
What is Collins Mbaka's role at Retaur?
Collins Mbaka is listed as Founder at Retaur.
Where is Collins Mbaka based?
Collins Mbaka is based in Lagos State, Nigeria while working with Retaur.
What companies has Collins Mbaka worked for?
Collins Mbaka has worked for Retaur, F6 Commerce, Replo (Yc S21), Pagefly - Shopify Advanced Page Builder, and Upwork.
How can I contact Collins Mbaka?
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What schools did Collins Mbaka attend?
Collins Mbaka holds Bachelor Of Science - Bs, Actuarial Science from University Of Lagos.
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