Collins Onyango Email & Phone Number

Nairobi County, Kenya

• Creating and prioritizing incident tickets by assigning them in Remedy for different M-Pesa markets and following up with the respective teams to provide and submit root cause analysis feedback and requested.

Nairobi County, Kenya

• Creating and prioritizing incident tickets by assigning them in Remedy for different M-Pesa markets and following up with the respective teams to provide and submit root cause analysis feedback and requested.

Nairobi, Kenya

• ROLES & RESPONSIBILITIES (R&Rs)
• Responsible for contacting clients and collecting outstanding payments with the aim of reducing the delinquency numbers for the business
• Handle outbound calls from customers with questions and concerns about the outsourced company's product and services.
• Discover customer needs by asking open ended questions and presented appropriate products and services.
• Persuade customers to retain services by offering discounts and special promotions on products and services.
• Answering outbound call to assist customers with their account and other needed services.

Nairobi, Kenya

• ROLES & RESPONSIBILITIES (R&Rs)
• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact debtors’ clients to arrange debt payoffs
• Take actions to encourage timely debt payments
• Resolve billing and customer credit issues

Nairobi, Kenya

• Roles & Responsibilities
• Liaise between senior supervisors and other company employees.
• Performing administrative tasks and documenting procedures.
• Monitor staff productivity and develop initiatives toward enhanced job performance.
• Monitoring job performance metrics, and relaying productivity concerns to the Supervisor.
• Optimizing the job performance of employees under the supervision of a senior supervisor.