Collins Onyekachi, Mba Email & Phone Number

United Kingdom

Minna Branch

● Managed operations of the branch with 36+ staff, provided continuous support and training to new and junior team members while managing 20,000+ clients base generating monthly branch revenue of about $14k+● Responsible for daily management of 80+ client calls, emails and enquiries. Supervised 3 Units while handling administrative duties and 300+ daily transactions & payments processing, reviews and authorizations.● Consistently achieved high-volume Verve debit card issuance, surpassing targets by over 2000 cards, resulting in a Silver Medal award for Best Card Issuance Branch for three consecutive months.● Achieved consistent top 5 ranking for VISA card Issuance in 2021, resulting in increased transaction volume, revenue, and 2%+ profitability for the branch● Monitored and managed service quality in collaboration with marketing team to ensure high levels of customer on boarding, satisfaction and retention, which resulted in consistent score of 80%+ in monthly customer satisfaction ratings.● Conducted regular advocacy and campaigns on products and services, resulting in high product visibility & awareness, leads generation, increased market share, customer satisfaction and retention.

Leeds, England, United Kingdom

Bida & Minna, Niger State

● Successfully relocated and set up a new branch from an old legacy branch with 0% disruption to service & operations by leading a collaborative team to work over the weekend & public holiday.● Improved service rating from 46% low to over 90% within six months of resumption, which resulted in 100% client retention rate and 30% customer win-back by effectively resolving service issues on accounts dating far back as 1979 from an acquired legacy bank● Achieved a transaction TAT rating of 94% within six months, up from a record low of 25% by providing feedback & recommendations on KPIs to Senior Management for analytics & business intelligence reporting, process review, improvement and implementation.● Planned and proactively executed daily meetings, training and coaching to all legacy branch staff on all systems, platforms, processes, products, and services. Achieved over 80% drop in knowledge-gap and error rate in transaction processing.● Developed and shared best practices in compliance with internal policies, processes, and procedures, as well as regulatory requirements, resulting in minimized operational risk exposures & regulatory sanctions.● Supervised and provided routine forecasting & reporting on service performances of Suppliers & Vendors, ensuring the development & strict adherence to Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs)

Kuru And Minna Branch

• Trained and supervised 6 frontline Tellers, managed a branch vault position of N100million, and achieved a 20% reduction in errors and improved efficiency by implementing streamlined cash handling procedures.• Executed 100+ Interbank cash exchanges, deposits, and withdrawals with the Central Bank of Nigeria valued in excess of N10 billion over a period of 2 years ensuring adequacy of liquidity and efficiency in business operations.• Managed and oversaw the operation of 6 ATMs, achieved improved service uptime with a 15% increase in transaction volume and revenue generation by ensuring prompt resolution of faults and consistent cash availability.• Authorized Money Transfers transactions such as Western Union, Money Gram, Ria, among others, while achieving daily, weekly, and monthly reconciliation of accounts and submission of reports to senior management for process review and service improvement.

Kuru, Jos - Plateau State

• Responded promptly to customers' inquiries and resolved their complaints efficiently and effectively, while adhering to the bank's policies and procedures.• Identified and anticipated customers' needs, and provided them with relevant information and advice on the bank's products and services.• Maintained accuracy and completeness of customer data and documentation and enhanced customer’s satisfaction and retention.

The Learning Institute, Access Bank Training School, Ikeja

• Completed intensive practical training on banking practices including financial statement analysis, international trade finance, credit analysis, selling and marketing skills, accounting, work ethic and business etiquette, and banking operations, resulting in a comprehensive understanding of the industry and relevant skills for success.

Kumo, Akko Lga, Gombe State

• Successfully organized a reception party for 100+ Corps members, resulting in positive feedback and high satisfaction rates.• Initiated, executed, and commissioned a 50fts Water Well Community Development Project in Kumo, Akko Local Government, Gombe State, providing access to clean water for over 2,000 residents and improving their quality of life.• Coordinated the activities of 6 Community Development (CD) Groups, 3 sub-zones, and 165 Corps members serving across 12 villages/communities in the Local Government Area, resulting in the successful completion of various community development projects.• Led the implementation of several Community Development programs/awareness campaigns aimed at improving the educational, economic, and social conditions of the community, resulting in a positive impact on the lives of the residents.

Master Of Business Administration - Mba, Business Administration

Bachelor Of Science - Bs, Business Administration, Second Class Honours (Upper Division)