Built Cruise onboarding system from 0 to 1, part of enabling Cruise to hyper-scaled from 170-->3000. Saved $10M+ annually in employee time. Awarded 2022 Association of Talent Development: Excellence in Practice.In addition to all-employee onboarding, I built and managed the engineering-specific onboarding curriculum, accelerating the performance ramp of 3000+ engineers. ---ROI on Onboarding---(I recorded my take on this here: https://www.loom.com/share/0f706eac418a4fa0ae179904b760e338?sid=9a6bd083-6d6b-4903-a7b3-aba63fb4533f)Companies often ignore the value of well-crafted onboarding. Even with conservative estimates, quick math shows a huge benefit: Say...+ Each new hire is productive 2 weeks earlier (Cost = 4% of annual compensation)+ Each hiring team saves 40 hr of tutoring time (Cost = 2% of annual compensation)+ 1yr Retention improves by 1% (due to quicker integration & belonging) (Cost = 1% * replacement cost @ ~100% salary)Assume you hire 500 engineering employees in a year...(Assume total cost of an engineering employee ~300k/yr) 500 * 7% * $300k = 10.5M Cost Savings However, what we really care about is the RETURN these employees are producing. Which is multiples of cost (1.5-5x) 15-50M+ benefit ANNUALLY!! For investing in an onboarding program---------------------Bridging Tech and PeopleIn college, I double majoring in Chemical Engineering and Theatre Performance. I finished a master's degree in chemical engineering, while theatre developed me as a teacher and communicator. I spent 14 years at technology companies in support, marketing, then L&D roles. I've produced viral videos for customers, personally taught onboarding sessions to thousands of new hires (tech overviews, business strategy AMA sessions, and more), and managed numerous small teams executing on programs. I picked up a deep curiosity for how businesses work, took an MBA at Berkeley Haas, and am now aiming to apply it in a second-act career. Whatever it is, I bet I'll be at an intersection of technical and business. Long-term, I want to work on the product or business strategy for a clean/climate tech company. For me, working on the Wicked Problem of climate change is a career I'd be proud of, and the tech innovations in the industry are fascinating. I want to build, and be part of building.
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Senior Program Manager (Engineering Enablement)Cruise Jul 2020 - Dec 2023San Francisco, California, United StatesI managed the technical learning products produced by the L&D team for the client department, engineering. This was a mix of 'hands on' work where I was an individual contributor creating content, and acting as a product/program manager setting specifications and guiding the work of vendors and internal instructors producing content. - Project managed the creation of new class content- Hosted Ask-Me-Anything session with new hires, producer for Engineer Tech Talk series, Arranged and managed PMP CSPO and CSM training series- Public spokesperson and scriptwriter 7x 1min Instragram videos on Cruise technology; To ease patent examination of Cruise applications, delivered Cruise tech overview and Q&A for USPTO examiners annually 3xhttps://www.instagram.com/reel/CpBJxSOu3BM/?hl=en- Hypothesis testing: Cruise needed 24/7 incident response to be a core competency, but response quality varied. Interviewed engineers and managers to validate structural, knowledge & skill gaps. Resulted in a targeted & brief intervention, avoiding a mistargeted and overbroad eLearning (Saved learners 100s hrs, higher effectiveness)- Hired and oversaw training vendors to address strategic needs (e.g. project mgmt training); 16 contracts over time, worth ~$1.5M; Held high expectations, changed suppliers when warranted, always treated vendors with respect- Wrote javascript automation & integration (Google Apps Script) for L&D systems, as team spent too much time with rote tasks; e.g. Learning Mgmt System (LMS)->Gsheet dashboards; Linkedin API uploads; CSV employee data->GSheet->LMS API upload; Saved 100s hrs of L&D team time; dramatically reduced data entry delays, saving time for 1000s employees -
Learning & Development Senior ManagerCruise Apr 2017 - Jul 2020San Francisco Bay AreaLead the L&D team to support rapid growth of our company (around 4500 employees went through onboarding over my time) Built the onboarding program for the company, which hires 60% software engineers, 20% hardware engineers, and 20% non-engineers. This onboarding program received the 2022 Excellence in Practice award from the Association for Talent Development (https://www.td.org/excellence-in-practice-award-winners). Engineers left clear on where they fit, networked with key experts, with tools configured, oriented on key processes, saving ~$15M of employee time.- Planning, executing, and managing onboarding programs for general audiences and engineers- People Manager training and development- Hiring and developing the L&D team as company scaled up (hired 6)- Interviewing skills training programs- Engineering tools training programs
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Product Marketing ManagerOsisoft Feb 2014 - Apr 2017San Leandro, CaI was recruited into this role by the SVP of Sales&Marketing. I had managed the OSIsoft Youtube learning channel, and the videos I was producing were a hit with customers and sales. I can create a snappy message with realistic problems and technical accuracy, without losing the audience in techno babble.- Collaborate with Product Manager team to ensure what we're selling is connected to the reality of engineering and support, and what we're building is connected to the reality of sales and marketing. - Interview account managers, customers, and partner companies to ensure product messaging hits the mark- Adapt and summarize industry-specific examples from industry experts into formats and phrasing that the generalist account managers can use- During Product Launch, responsible for consist and high-quality product messaging- Create product marketing media (videos, written documents, slide decks, infographics, webinars) to support the sales team during the sales cycle- I coached the sales team and industry principals, presented at our user conference, taught classes to customers, and asked lots of questions of our experts and customersWhat I learned:- I mastered something I call the '4 Point Story', a framework to turn techno babble into an understandable story. Feel free to ask me about it- Be a storyteller: say it in simple terms. Be entertaining, coherent, and concise.- To show value, the words from marketing need to cite the customer pain points and the solution the product provides. Not just a feature list. Here's a sampling of videos I've made: PI as Infrastructure:http://www.youtube.com/watch?v=lrEw1bKTkpkMike's Gas Turbines & The PI System:http://www.youtube.com/watch?v=LOGIBYODN4Q -
Elearning SpecialistOsisoft Feb 2012 - Feb 2014San Leandro, CaFocused on the creation and direction of content on the OSIsoft Learning YouTube Channel
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Customer Support EngineerOsisoft Jul 2010 - Jun 2012PhiladelphiaPosition focused on training, installation and support of OSIsoft products
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Process Dynamics And Control TaUniversity Of Delaware Aug 2007 - Dec 2007Designed labs, taught test reviews, received TA -
Undergraduate Research AssistantUniversity Of Colorado At Boulder Jan 2005 - May 2006Built MATLAB model of Fluvastatin; Eng. Computing TA Univ. of Colorado, Prof. David Clough Taught MATLAB, Excel, Mathematica -
Thermodynamic Research Center InternNist May 2003 - Jul 2004Critiqued literature methods and error, processed thermodynamic data from published sources -
Hp InternHewlett-Packard Jan 2001 - Jul 2002Microchip mask design implementing logic
Stuart Collins Education Details
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Master Of Business Administration - Mba -
Chemical Engineering
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University Of ColoradoChemical And Biological Engineering
Frequently Asked Questions about Stuart Collins
What is Stuart Collins's role at the current company?
Stuart Collins's current role is Award-winning Employee Onboarding | Berkeley MBA | PMP | MS ChemEng.
What schools did Stuart Collins attend?
Stuart Collins attended University Of California, Berkeley, Haas School Of Business, University Of Delaware, University Of Colorado.
Not the Stuart Collins you were looking for?
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4utoledo.edu, onu.edu, crl.com, criver.com -
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Stuart Collins
Professor Of The Humanities And Social Sciences At Purdue Global UniversityEvergreen, Co1purdueglobal.edu
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