Collins Ojong Email & Phone Number

Lagos State, Nigeria

Ensured that all cards customers complaints as well as electronics channels issues are resolved promptly and in line with agreed SLA by ensuring that complaints logged through the card scheme on the dispute resolution platform and emails are attended to promptly.Actively involved with the optimization of existing business processes of the E-business department.Supported other Banks E-business team in resolving dispute related issues.Developed and mantained business relationships with the chargeback teams at NIBBS, Value card(Visa and MasterCard), Unified payments and Interswitch.Maintaining customer service standard to retain cardholders base by ensuring service provided is appropriate and taking prompt action to rectify card problemsEnsure all claims logged on dispute resolutions system against the banks are promptly attended to inorder to guide against financial loss.Ensure all queries and queries relating to cards and Alternate channels are responded to within a stipulated SLA timeframe to guide against customer dissatisfactions.Ensure that all processed transactions are reviewed for accuracy and devoid of errors

Lagos Island, Lagos State, Nigeria

Source for potential clients via digital platforms such as Instagram and Facebook Build positive and productive relationships with the client Create, post and promote content on digital platforms Analyze and resolve service issues promptly Create and manage a landing page for email marketing Analyzing and understanding briefs in choosing the best models for client’s satisfaction Utilize effective problem solving and time management skill

Ogun, Nigeria

Assisting HR with the process of recruitment, including vetting candidates, assisting with interviews and issuing employment contractsSupporting internal and external inquiries and requests related to the HR departmentCompiling and maintaining paper, digital and electronic employee records, including holiday and sickness leavesSupporting HR-related training programs, workshops and seminarsEntering employee data into a computer database.Continuously learn the latest HR best practices to improve workplace efficiency