• Strategic planning to ensure the company’s products remain relevant to the customers immediate and long term needs.• Engage customers in continuous dialogue to anticipate emerging trends in the company target industries.• Expand the company’s product base in order to eliminate reliance on a single sector.• Influence the hiring policy of the company with a view to ensuring that the company is adequately staffed to meet the long-term demands of the expanded customer base.

• Leading a dynamic team consisting of nine individuals with varying skill set. • Traveled extensively throughout the Caribbean region and Central America promoting, Implementing and Training on the Company’s core products.• Develop survey strategy using SERVQUAL standards. Used to manage customers expectation against their perceptions, of the service delivery process.• Design and administer questionnaires used to capture customers’ expectation and perception of various service segments. • Analyze collected data from survey publishing results furnished with recommendations.• Manage the implementation of our flagship products I. CUMIS Plus. (Credit Union Management Information System)II. iBos System (Interactive Banking On-line System)III. GIA System (Global Information Access System)IV. IVR System (Interactive Voice Response)• Conducted training for staff and customers in,I. The operation of our flagship products.II. The setting up of process mapping in relation to all products.III. The formulation of procedures necessary to conduct a system audit.• Conducted seminars and workshops for all customers.• Coordinate and conduct user group meetings for all customers.• Demonstrated to perspective customers the range of products. • Formulated policies to ensure department realized organizational objectives.• Formulated departments Standard Operating Procedures.• Designed procedural flowcharts, outlining in detail, process flows of major modules.• Designed and developed a customer information systems database, fully menu driven and equipped with interactive maps of the various regions. This database was primarily used to track customers’ reported issues, request and demographic details. • Developed a concept dubbed “Buddy”. This concept promoted team work and fostered creativity amongst staff, by ensuring each support staff had a backup, someone he/she can discuss issues and solution.

• Supervise a team of four individuals responsible for supporting all overseas customers.• Manage issues from internal and external customers. • Interact with customers on a daily basis, solving issues, offering suggestions and guidance.• Conduct and schedule training for all customers.• Manage and execute the on-site implementation of our core products.• Conducted Demos and Seminars as it relates to our products.

• Assisted in the development of CUMIS Plus.• Assisted in the development of Valencia (Point Of Sale package)• Assisted in the development of Comrade (Design to manage the business of TTUTA (Trinidad and Tobago Unified Teachers Association)• Conducted Demos and Seminars as it relates to our products.

• Responsible for the costing of all diary products produced.• Responsible for managing all production runs. • Responsible for providing a detailed monthly report to the CEO and all other related personnel.

• Responsible for counting, packaging and managing monies/tokens received from all bridges, tunnels and sub-way stations throughout New York City.

• Responsible for managing on a daily basis, all monies received and paid out.• Responsible for all bank deposits and withdrawals.• Responsible for the payment of wages and salary advances.• Responsible for the management of all payroll records (Weekly and Monthly Staff)• Responsible for managing the company’s daily bank balance.