Collin Thoman Email & Phone Number

• Team Leadership
• Provide leadership, and coaching and manage the workloads of the IT team ensuring their work brings value and contributes to the Firm's goals.
• Work with the IT team to plan and execute projects and resolve technical problems.
• Supervises the performance of the IT team in the delivery and support of end user technology including training and documentation.
• Provides mentorship and guidance for the IT team through the development of training and implementation of a knowledge repository, and succession planning.
• Promote IT best practices and process frameworks, such as the ITIL, to drive continual process improvement.

Greater Seattle Area

• The Systems Administrator serves as a technical expert for the infrastructure and integration of Seed IP systems, providing expertise in designing, configuring, deploying, and maintaining new and existing Information.
• Work as an escalation point to Help Desk team
• Participate in Scrum framework as a developer to add continued value to the firm
• Liaise with vendors and other IT personnel for problem resolution
• Ensure 24x7 responsiveness of services and infrastructure, including on-call rotation for production services
• Contribute to and maintain a custom scripts repository

Everett, Washington, United States

Manage privately held property.

Everett, WA

Manage privately held property.

Bellevue, WA

• Administers, supports, deploys, and troubleshoots windows server and SharePoint infrastructure
• Administers, supports, and troubleshoots VM environments
• Administers, supports, and troubleshoots on-premise and Office 365 environments
• Administers, supports, deploys, and troubleshoots MDM solutions for device security and BYOD policies
• Creation and editing of scripts to automate and expedite install and deployments of software
• Audit and develop IT policies for management, implementation, and end user environment

Greater Seattle Area

• Diagnose and repair software and hardware issues in residential and small business environments
• Plan and deploy small to medium sized wireless/hard-wired networks
• Setup and optimize new systems (Workstations/Servers)
• Implement and configure local/online backup solutions
• Respond to emergency calls 24/7
• Guide junior field technician and in-store staff

United States

• Established partnerships with non-profit organizations
• Simultaneously worked with various non-profits to establish back to back events
• Recruited 20-35 employees to fill temporary roles on a re-occurring basis throughout regions
• Generated schedule of operations for each regional event
• Managed a strategic plan of action to ensure that the cost of the event remains under the pre-determined budget
• Worked on determining a suitable layout for client’s various venues

Everett, WA

• Diagnose, repair and/or replace PC hardware/software: remove/repair viruses, spy-ware; repair/reinstall Windows-based O/S; install/update Windows-based applications (productivity, security, entertainment, etc.)
• Replace hardware: any PC component, from CD-ROMs to CPUs.
• Handle customer service issues and concerns, in person and via helpdesk: answer phones, transfer/park calls; resolve simple and complex issues over phone or counter; ring out computer packages; answer questions on.
• Manage high-volume shipping and receiving: prepare customer/store units for warehouse; prepare customer units for shipping to unique locations; receive items from service center, notify customers of arrival, return.

Everett, WA

• Continuous self training of new products
• Handling multiple customers
• Providing group presentations to customers during holiday season
• Educate peers and customers on new emerging technology
• Offering end-to-end solutions
• Process transactions

Everett, WA

• Handled sales of furniture and household items off of the sales floor or ordering from other locations.
• Processed returns of any product we sold.
• Unloaded freight truck during the week, and unboxed and setup furniture in the warehouse of the store.
• Clean and maintain the store.
• December 2006 Employee of the month

B.S. Information Technology, Network And System Administration/Administrator

Computers/Servers/Networking, A+

High School Diploma, General Studies

Activities and Societies: TSA (Technology Student Association) Washington State Vice-President Junior and Senior year of HS.