Collin Thoman Email & Phone Number

Team Leadership• Provide leadership, and coaching and manage the workloads of the IT team ensuring their work brings value and contributes to the Firm's goals.• Work with the IT team to plan and execute projects and resolve technical problems.• Supervises the performance of the IT team in the delivery and support of end user technology including training and documentation.• Provides mentorship and guidance for the IT team through the development of training and implementation of a knowledge repository, and succession planning.• Promote IT best practices and process frameworks, such as the ITIL, to drive continual process improvement.• Assist the IT Director in the annual review and feedback process for IT team members.Strategic Collaboration• Support strategic partnerships within IT and across the business units providing seamless service delivery. • Promote the maturity of Seed IP's IT capabilities across the organization. • Provide guidance to Firm employees on all facets of end user technology.• Perform end-user satisfaction surveys (transactional and periodic) and develop action plans based on feedback.• Recommend, measure, and report on key service-level metrics for the IT service desk.• Engage with others in the development of technology-related policies and procedures.Financial Administration• Assist IT Director with asset lifecycle management, fiscal review, and procurement related to technology purchases. • Helps evaluate software and hardware products for acquisition. Assist with establishing hardware and software standards for the Firm.• Participate in short and long-term planning and Firm-wide program development including budget preparation. • Work with vendors to maximize operational efficiencies and cost savings.

Greater Seattle Area

The Systems Administrator serves as a technical expert for the infrastructure and integration of Seed IP systems, providing expertise in designing, configuring, deploying, and maintaining new and existing Information Technology systems. This is a highly collaborative position and involves working closely with end-users, help desk technicians, application owners, software and hardware vendors, project teams and other technology individuals at Seed IP as well as other law firms.Daily Operations• Work as an escalation point to Help Desk team• Participate in Scrum framework as a developer to add continued value to the firm• Liaise with vendors and other IT personnel for problem resolution• Ensure 24x7 responsiveness of services and infrastructure, including on-call rotation for production services• Contribute to and maintain a custom scripts repository • Create and maintain automation and integrations based on business needs and requirements• Install, modify, and maintain servers, applications, identity management (AD/SSO), databases, storage systems, networking infrastructure, and backup/recovery systems• Perform root-cause analysis for service interruption recovery and creating preventive measures • Implement and manage monitoring of mission-critical systems using conventional 3rd party tools• Engage in quality control procedures to ensure that systems are efficient and operational• Support a hybrid IT environment including but not limited to physical/virtual servers, storage, networking, applications, monitoring, security, and cloud services• Administer LAN/WAN networks including firewalls, routers, switches, load balancers, and wireless solutions including configuration and validationEducation & Training• Provide cross-training & mentorship to other IT staff on the troubleshooting and resolution of system issues• Create and maintain documentation of systems and infrastructure for IT staff and end-users

Everett, Washington, United States

Manage privately held property.

Everett, Wa

Manage privately held property.

Bellevue, Wa

• Administers, supports, deploys, and troubleshoots windows server and SharePoint infrastructure• Administers, supports, and troubleshoots VM environments • Administers, supports, and troubleshoots on-premise and Office 365 environments• Administers, supports, deploys, and troubleshoots MDM solutions for device security and BYOD policies• Creation and editing of scripts to automate and expedite install and deployments of software• Audit and develop IT policies for management, implementation, and end user environment• Administers and supports voice and network systems including routers, switches, VPN and Network Security• Responsible for managing small projects with team resources• Responsible for the creation of technical documentation through the client lifecycle process and training to multiple departments• Responsible for the ongoing administration of voice technology and network systems to include telephone station hardware/software changes, voice system software upgrades, traffic analysis, and reporting• Troubleshoots and provides timely resolution • Travels to client companies as the primary engineer in response to on-site hardware issues.• Responsible for critical and security updates for all workstations• Responsible for new builds and upgrades of PC software and hardware• Ensures timely project delivery in coordination with the project team.• Maintains professional relationships with client companies including serving as the “face” of IT.• Collaborate with Account Manager for remote clients• Uses ConnectWise to record all IS issues received and resolved• Evaluates assets and environments for health and performance periodically

Greater Seattle Area

• Diagnose and repair software and hardware issues in residential and small business environments• Plan and deploy small to medium sized wireless/hard-wired networks• Setup and optimize new systems (Workstations/Servers)• Implement and configure local/online backup solutions• Respond to emergency calls 24/7• Guide junior field technician and in-store staff• Responsible for maintaining corporate vehicle• Inventory Integrity for products on vehicle• Facilitate In-store trainings• Ensure skill-sets are maintained and competitive in todays market• Maintain high levels of Customer Feedback and Likelihood to Recommend scores• Ensure financial goals are achieved through finding unmet and unique needs• Handling of multiple remote support calls

United States

• Established partnerships with non-profit organizations• Simultaneously worked with various non-profits to establish back to back events• Recruited 20-35 employees to fill temporary roles on a re-occurring basis throughout regions• Generated schedule of operations for each regional event• Managed a strategic plan of action to ensure that the cost of the event remains under the pre-determined budget• Worked on determining a suitable layout for client’s various venues• Facilitated communication amongst multiple groups in multiple regions• Trained new and existing staff prior to the event to ensure all operations and duties were executed smoothly• Ensured up to 200 youth are engaged safely in event• Monitored and ensured employee engagement and development throughout event.• Utilized internal social media (Employee Hub), and external social media (Facebook) to recruit, then share camp successes out to employees.• Conveyed messages of the Geek Squad Academy program with on-site media visits.

Everett, Wa

• Diagnose, repair and/or replace PC hardware/software: remove/repair viruses, spy-ware; repair/reinstall Windows-based O/S; install/update Windows-based applications (productivity, security, entertainment, etc.)• Replace hardware: any PC component, from CD-ROMs to CPUs.• Handle customer service issues and concerns, in person and via helpdesk: answer phones, transfer/park calls; resolve simple and complex issues over phone or counter; ring out computer packages; answer questions on networking, software, hardware, etc.• Manage high-volume shipping and receiving: prepare customer/store units for warehouse; prepare customer units for shipping to unique locations; receive items from service center, notify customers of arrival, return stock to sales floor.

Everett, Wa

• Continuous self training of new products• Handling multiple customers• Providing group presentations to customers during holiday season• Educate peers and customers on new emerging technology• Offering end-to-end solutions• Process transactions

Everett, Wa

• Handled sales of furniture and household items off of the sales floor or ordering from other locations. • Processed returns of any product we sold. • Unloaded freight truck during the week, and unboxed and setup furniture in the warehouse of the store. • Clean and maintain the store.• December 2006 Employee of the month

B.S. Information Technology, Network And System Administration/Administrator

Computers/Servers/Networking, A+

High School Diploma, General Studies

Activities and Societies: TSA (Technology Student Association) Washington State Vice-President Junior and Senior year of HS.