• Process and deliver up to 40 customer email projects per week, including many day-of projects, in an efficient, detailed, and timely manner to maintain excellent customer satisfaction. • Lead and manage a team of five email marketing specialists, including performance evaluations and resource allocation. • Manage SmartDeals DIY and OYB end customer programs serving over 270 customers with customizable targeted marketing emails. • Partnered with sales-i to plan and manage the Email Sales Pro project, using sales data to create and send customized, automated emails based on individual customer purchasing trends. • Design and maintain automated programs delivering hyper-targeted email marketing for Essendant dealers and their customers. • Partner cross-functionally with marketing, merchandising, communications, and creative teams to ensure alignment of email communications with Essendant’s goals and standards.• Optimize email campaign performance by performing A/B testing, evaluating metrics, and making recommendations for changes. • Foster and manage relationships with external vendors.

• Managed a team of seven payroll professionals serving 350 small businesses in Northern IL and Southern WI. • As a member of the Executive Team, contributed to strategic planning for Your Payroll Department. • Planned and executed the upgrade to Evolution Payroll for 100+ clients within one month.

• Directed and supervised a production team of five in the management and execution of day-to-day projects supporting 200+ customers through the eDeals and Email Plus programs. • Managed the execution of all email communications for Essendant and its B2B and B2C customers, creating and delivering 130+ unique emails to over a million contacts per month. • Designed and maintained metrics and dashboards in Excel to track success of email campaigns. • Facilitated onboarding and training for six new employees.

Launch Creative Marketing, rebranded as Hangar 12, is a leading shopper engagement agency specializing in digital and mobile marketing, consumer promotions, and brand design.• Managed recruitment, orientation, and onboarding for 200+ new employees.• Served on the executive committee; presented KPI analysis and insights on agency and employee performance.• Authored the Employee Handbook with policies and procedures, payroll, benefits, and expectations.• Executed semi-monthly payroll for all employees.

• Processed employee records, benefits, termination, leave, and payroll paperwork. • Administered annual benefits enrollments, including selection of vendor and coordinating employee sign up. • Created cost of hire, profitability, and efficiency reports in Excel. • Managed client invoicing, tracking of AP and AR, and evaluation of expense reports.

• Trained more than 100 new and existing clients on software, created program manuals and custom reports• Increased sales of POS, Loyalty Rewards, and Tee Time Reservation programs by 50% in 3 months• Provided 24-7 technical support for clients in the United States and surrounding territories• Oversaw the development, beta testing, and distribution of new and existing applications• Integrated programs with third party software (GolfSwitch, Cypress Golf Solutions, eRange)