Director, Solutions And Success
CurrentAs the Director, Solution and Success, I am responsible for customer success and client satisfaction for all global clients. I am responsible too, in identifying solutions for new and existing clients, ensuring resources maintain the high standards expected.• Liaising with clients in the US and the UK, to understand their internal or external auditor requirements. • Designing auditing solution teams and identifying client project requirements. • Communicating with internal teams to ensure the right resources are assigned to the project for the client. Resources are then onboarded onto the client teams to participate directly in the teams as auditing personnel.• Negotiate customer contract renewals.• Develop relationships at executive and operations levels.• Create and manage VoC and NPS programs
