Collyn Messier Email & Phone Number

Washington DC-Baltimore Area

• Defined requirements and user stories in the discovery phase of projects. This involved researching and applying the best practices to the client situation with respect to business and operational processes.
• Introduced agile methodologies to the team and facilitated regular agile ceremonies to facilitate healthier team rhythms and minimize scope creep.
• Mapped out and documented "as is" and "to be" process models, defines associated business requirements, and performed gap analysis between process models, technology, and people.
• Conducted risk assessments and reported identified risks to management; providing recommendations for mitigation of risk (including termination of the project if appropriate).
• Liaised and coordinated between multiple departments, stakeholders, vendors, and contractors to ensure that projects stayed on track with minimal need for interventions or scope modification.
• Partnered with my team to identify and resolve impediments promptly and escalate risks that could impact project or feature deadlines.

Greater New York City Area

• Lead game design and copy writing for a historical tabletop roleplaying game, Nations & Cannons.
• Self-directed project management using Asana and other tools
• Management and hiring of other employees and contractors
• Representee of Flagbearer Games at Conventions and networking events such as MagFest and GenCon
• Historical research.

Maryland, United States

• Worked with Stakeholders to define product requirements and develop strategies for deploying new features and enhancements.
• Worked with Engineers to understand the bandwidth and resourcing of the individual contributors and overall project planning.
• Owned and presents various options to Internal and External Stakeholders when necessary allowing all parties to have a full picture of strategy, risk and compromise when making decisions
• Defined user stories and lead story mapping sessions with a cross-functional team of Engineers and Stakeholders.
• Ensured that the whole team has a shared understanding, overview and purpose of any new projects or development efforts.
• Ran QA tests prior to and after deployments and monitored logs and reports afterwards to ensure there were no bugs or issues with the new code deployment.

Remote, NJ

• Provide escalated technical support and problem resolution for 2U customers and affiliates at universities around the country.
• Created tools and reports to automate processes and manage related cases.
• Work with developers to find solutions to problems encountered by users.
• Assist Relationship Specialists by explaining technical issues and solutions to them and to end users.
• Provide accessibility support to students using JAWS, Fusion, Zoom Text and related software.
• Maintain composure and patience in difficult customer service situations.

Remote

• Provide technical support and problem resolution for 2U customers and affiliates at universities around the country.
• Maintain composure and patience in difficult customer service situations.
• Triage complex technical problems as well as non-technical inquiries.
• Utilize ticketing software (salesforce) to manage the queue and triage tickets with teammates.

• Manage travel, training, scheduling, and payment of a team of 13 staff members.
• Write protocols and enforce IACUC policies in the lab.
• Implement Environmental Health and Safety policies.
• Purchase, organize, and maintain lab supplies.
• Conduct research and report/present data at meetings and seminars.

Greater Boston Area

• Conduct research and report/present data at meetings.

Greater Boston Area

• Manage travel, training, scheduling, and payment of a team of 17 research staff members.
• Conduct regular inspections of lab spaces and organize weekly lab meetings & events.
• Implement Environmental Health and Safety policies and Committee on Animal Care policies in lab.
• Organize, maintain, and purchase lab supplies.
• Conduct research and report/present data at meetings.

Greater Boston Area

• Assist with grant and IRB applications & processing.
• Maintain/create documentation for experiments.
• Organize, maintain, and purchase lab supplies.
• Update and maintain lab website.
• Conduct research and report/present data at meetings.

Greater Boston Area

Side show performance

• Tutor EOS students in Introductory and Intermediate level Biology courses.

• Interview, train, schedule and supervise 10+ undergraduates per semester to work at the help desk.
• Diagnose and repair software and hardware problems with desktop and laptops; both Mac & PCs, and printers.
• Organize work space and update online support materials.

• Interview, train, schedule and supervise student hires to the help desk; a team of five undergraduates.
• Teach and help faculty and staff how to operate software, hardware, and online resources such as Moodle.

Non-Degree (Non-Traditional Graduate Program), Biology, General

Bachelor Of Arts - Ba, Neuroscience

Activities and Societies: That Medieval Thing (TMT)