• Defined requirements and user stories in the discovery phase of projects. This involved researching and applying the best practices to the client situation with respect to business and operational processes, technologies, internal stakeholders, and industry trends. • Introduced agile methodologies to the team and facilitated regular agile ceremonies to facilitate healthier team rhythms and minimize scope creep.• Mapped out and documented "as is" and "to be" process models, defines associated business requirements, and performed gap analysis between process models, technology, and people.• Conducted risk assessments and reported identified risks to management; providing recommendations for mitigation of risk (including termination of the project if appropriate).• Liaised and coordinated between multiple departments, stakeholders, vendors, and contractors to ensure that projects stayed on track with minimal need for interventions or scope modification. • Partnered with my team to identify and resolve impediments promptly and escalate risks that could impact project or feature deadlines.

• Lead game design and copy writing for a historical tabletop roleplaying game, Nations & Cannons.• Self-directed project management using Asana and other tools• Management and hiring of other employees and contractors • Representee of Flagbearer Games at Conventions and networking events such as MagFest and GenCon• Historical research.

• Worked with Stakeholders to define product requirements and develop strategies for deploying new features and enhancements. • Worked with Engineers to understand the bandwidth and resourcing of the individual contributors and overall project planning.• Owned and presents various options to Internal and External Stakeholders when necessary allowing all parties to have a full picture of strategy, risk and compromise when making decisions• Defined user stories and lead story mapping sessions with a cross-functional team of Engineers and Stakeholders.• Ensured that the whole team has a shared understanding, overview and purpose of any new projects or development efforts.• Ran QA tests prior to and after deployments and monitored logs and reports afterwards to ensure there were no bugs or issues with the new code deployment.

• Provide escalated technical support and problem resolution for 2U customers and affiliates at universities around the country. • Created tools and reports to automate processes and manage related cases.• Work with developers to find solutions to problems encountered by users. • Assist Relationship Specialists by explaining technical issues and solutions to them and to end users.• Provide accessibility support to students using JAWS, Fusion, Zoom Text and related software. • Maintain composure and patience in difficult customer service situations.• Launch incident response procedures (plan B) and coordinate with developers and team to resolve incidents with efficiency and expediency.

• Provide technical support and problem resolution for 2U customers and affiliates at universities around the country.• Maintain composure and patience in difficult customer service situations.• Triage complex technical problems as well as non-technical inquiries. • Utilize ticketing software (salesforce) to manage the queue and triage tickets with teammates.

• Manage travel, training, scheduling, and payment of a team of 13 staff members.• Write protocols and enforce IACUC policies in the lab.• Implement Environmental Health and Safety policies. • Purchase, organize, and maintain lab supplies.• Conduct research and report/present data at meetings and seminars.

• Conduct research and report/present data at meetings.

• Manage travel, training, scheduling, and payment of a team of 17 research staff members. • Conduct regular inspections of lab spaces and organize weekly lab meetings & events.• Implement Environmental Health and Safety policies and Committee on Animal Care policies in lab.• Organize, maintain, and purchase lab supplies.• Conduct research and report/present data at meetings.

• Assist with grant and IRB applications & processing. • Maintain/create documentation for experiments. • Organize, maintain, and purchase lab supplies.• Update and maintain lab website. • Conduct research and report/present data at meetings.

Side show performance

• Tutor EOS students in Introductory and Intermediate level Biology courses.

• Interview, train, schedule and supervise 10+ undergraduates per semester to work at the help desk. • Diagnose and repair software and hardware problems with desktop and laptops; both Mac & PCs, and printers.• Organize work space and update online support materials.

• Interview, train, schedule and supervise student hires to the help desk; a team of five undergraduates.• Teach and help faculty and staff how to operate software, hardware, and online resources such as Moodle.