Collyns Ouko Email & Phone Number

Nairobi, Kenya

Nairobi, Kenya

Overall responsibility of driving Digital program and projects including lending and initiatives in Business Banking, manage country digital agenda while increasing functionality, usage & transaction migration across channels Business banking in Kenya. The objective is to drive technology enabled business transformation under the digital disruption pillar. Key responsibilities:• End to end development of digital strategy and manage execution of the digital road map while acting as the country go to person and liaison with region and group office• Drive ideation and creativity around country innovations and enhancements• Benefit realization – enhanced user experience with objective of growth and utilization of digital transformation project • System implementations - Support teams in project execution, including future state discovery, business analysis, managing dependencies across stakeholders, and support end to end test execution• Business Process Design - process re-imagination, customer journey design including customer experience (UX) and customer interphase (UI) and automating process for efficiency • Digital project management and delivery – manage the requirement sourcing, implementations & release plan,cost and timeliness • Communication and change management – go to market plan development & implementation of user training and capacity building framework • Cross functional leadership and stakeholder management • Collaboration and partnership – leveraging on different expertise and encourage peer participation and strategic partnership • Contract and 3rd Party Manager – onboarding, monitoring & evaluation, execution of contracts

Nairobi

Responsibility of driving the Bank’s digital transformation & strategy, Product & Business development of digital financial services to increase functionality, usage & transaction migration across the channels and new to the world banking channels.Key focus is developing robust channel -Payments & collection solutions as well as development of strategic partnership and digital alliances to realise innovative collaborations with a view of delivering both retail and corporate financial services in a highly adoptive and ever-changing consumer expectation.Key Highlights (Achievement)• 202% Digital Liability Growth• 156% New Customer acquisition on Digital Collections• Development and go-live of First in market automated Dealer Financing solution– USSD based & Real time.• Design and roll out of Automated Float Purchase on Cash Deposit Machines

Nairobi

My role is to provide business support in the implementation and management of alternative Channels’ enhancements.This includes end to end management of new; and enhancements of electronic channels i.e. successfully take the project from concept to commercialization.ACHIEVEMENTS• Achieved Non-Funded Income target of 108% kes.163M year end 2015• Achieved a transaction growth of 410% in mobile banking year end 2015. • Development and successful roll out of Co-operative Bank mobile application, USSD platform. • Development and successful roll out of Internet banking platform.• Development and successful roll out of Card less ATM and POS withdrawal.• Development and launch of Mobile Banking Bulk Payment, Merchant and collection solution. The role involves:• Building up a business case and driving a solution set across development teams through market requirements, product contract, and positioning.• Sales & people management of relationship officers in the entire Branch network.• Preparing and presenting sales pitches and product demonstrations for the training and making sales pitch with a view of acquiring new sales, cross sell and retention. • Planning and managing products, recommending strategies and goals for pricing and plan for product implementation.• Undertaking a market research on existing and emerging trends on channel products in the industry with a view of advising the special project on product development while pro-actively identifying opportunities for growth and translating those into value proposition. • Design customer journey process flow and user experience (UX) and user interphase (UI).• Formulating and implementing sales initiatives and marketing strategies as well as new and innovative marketing campaigns through tracking performance to achieve objectives and enhance organization effectiveness in the region.• Engaging and manage vendors and third party potential partner relationships through the product life cycle.

Nairobi

The role entailed• Building and managing a high performing portfolio in the region through high performing accounts and managing these relationships to their highest performance, while pro-actively identifying opportunities for growth and translating those into value proposition. • Research and analyzing important industry and market intelligence in relation to market trends and future product development• Continuously contribute to systems and service improvement by coming up with new services and products on the e-banking platform.• Undertaking User Acceptance test on the enhancements and new system development.• Recruiting and monitoring sales-teams performance of the E-Banking Relation officers in the branches towards achieving sales targets and establishing effective sales reports.• Co-ordinate and ensure adequate after the installation / setup training of clients on the E banking system and across the bank’s network.• Manage and monitor performance of assigned branches and assigned Business Units portfolios• Hold monthly meetings with assigned branches to review performance every once a month and provide a return• Liaise with E-Banking Operational Support to ensure quality level of service to customers SLAs.

Upper Hill Branch Nairobi

Standard Chartered bank Achievements• 227% increase in customer usage and adoption of mobile banking• 145% increase in customer usage and adoption of online banking• 62%increase in e-statement sign up • Achieved Year to date(YTD)performance of 100% New Business Revenue end of 2012• Highest number of High Value Net worth customer for Upper Hill Branch 2012.• Highest Commission Foreign currency campaign for the region in 2012• Achieved Year to date (YTD) New Business Category Position 3 as at the end of 2011• Attained position 1 New Business Category in the month of July at 492% 2011The role entailed:• Acquiring, growing and managing relationship of High Net Worth Value customers with a view of growing the Branch Asset and Liability book• Recruit, Migrate and Train the branch team and customers in the catchment area on the Remote banking Channels..• Ensure that the account plan aligned with the client objectives and interests in order to exceed the client’s expectations. • Developing strategies and business for the branch by building corporate relationships with companies in our catchment area.

Nairobi

The role entailed:Responsible for identifying and pursuing sales opportunities and converting branch customer pipeline into actual sales. Deepen customer relationship and maximize penetration.

Master’S Degree, Msc Big Data Technologies

Bachelor’S Degree, Bachelor Of Commerce, Finance - Honours

Activities and Societies: BCOM COUNCIL- CHAIRMAN