Colm Kavanagh Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Dublin City, County Dublin, Ireland

Leading Product Incubation team, Team Leads and Subject Matter Experts in the Business Integrity department to ensure efficient and effective delivery of projects and work streams across transformation programsDevelop and executed training and onboarding programs, managed performance, and prioritised execution to achieve high-quality KPIs across the teamAnalyse complex problems, identified gaps, monitored risks, and communicated action plans, policy, and process improvements to… Show more Leading Product Incubation team, Team Leads and Subject Matter Experts in the Business Integrity department to ensure efficient and effective delivery of projects and work streams across transformation programsDevelop and executed training and onboarding programs, managed performance, and prioritised execution to achieve high-quality KPIs across the teamAnalyse complex problems, identified gaps, monitored risks, and communicated action plans, policy, and process improvements to ensure the team met business needsManage internal and external client relationships and provided regular updates to clients on achievements and challenges facedEvaluate program change requests and provided suggested amendments to ensure they met business needsSupport the delivery of projects and work streams, including change management, stakeholder management and engagement, business readiness, communications, and implementationCommunicate updates from clients, senior management, and other stakeholders and effectively managed inter-team relationshipsStrong business process analysis, operations management, and global program management skills, with the ability to deliver insightful, practical, and sustainable solutionsCompiling PowerPoint presentations and delivering weekly and monthly KPI updates to the client, identifying actions, and discussing achievements and challenges faced. Show less

County Dublin, Ireland

Manage revenue planning and forecasting activity, including weekly revenue updates and Annual Plan submissionsRegular communications with JnJ internal and external partners Compiling departmental reports related to service contract activities and monthly financial resultsSupervise service contract sale process including contract administration, contract negotiations pricing decisions and any associated query resolutionOversee billable service events to ensure timely and accurate… Show more Manage revenue planning and forecasting activity, including weekly revenue updates and Annual Plan submissionsRegular communications with JnJ internal and external partners Compiling departmental reports related to service contract activities and monthly financial resultsSupervise service contract sale process including contract administration, contract negotiations pricing decisions and any associated query resolutionOversee billable service events to ensure timely and accurate invoicing to customers Show less

County Dublin, Ireland

Migrating from legacy commerce website to enhanced website while transferred 1000s of client profiles to database and trained the entire management team and coworkers to operate new system. Led to a monumental reduction in time spent on administrative tasks for management and coworkers without disruption to existing customer baseLeading and managing a team of 6 Senior SME across various marketsDriving performance reviews of Senior SME’sOverseeing and approving improvement requests… Show more Migrating from legacy commerce website to enhanced website while transferred 1000s of client profiles to database and trained the entire management team and coworkers to operate new system. Led to a monumental reduction in time spent on administrative tasks for management and coworkers without disruption to existing customer baseLeading and managing a team of 6 Senior SME across various marketsDriving performance reviews of Senior SME’sOverseeing and approving improvement requests to the websiteMaintaining a strong relationship and presenting website updates to Senior Leadership TeamCreating and implementing a testing schedule through the use of JIRAAttending meetings with key stakeholders both locally and abroad Show less

County Dublin, Ireland

Equipment specialist roles and responsibilities as mentioned below Leading and managing a team of 6 Senior SME across various marketsDriving performance reviews of Senior SME’sOverseeing and approving improvement requests to the websiteMaintaining a strong relationship and presenting website updates to Senior Leadership TeamCreating and implementing a testing scheduleAttending meetings with key stakeholders both locally and abroad

Dublin

Ensuring all orders received via telephone, fax, post, email & EDI were processed accurately and promptly upon receiptEnsure daily, weekly and monthly reporting was carried out as per business requirementsProvide product information to customersComplete diverse administrative tasks according to customer/market requirementEnsure that all customer queries - order queries, stock situation, deliveries, and invoices - were resolved satisfactorilyManage a portfolio of top revenue… Show more Ensuring all orders received via telephone, fax, post, email & EDI were processed accurately and promptly upon receiptEnsure daily, weekly and monthly reporting was carried out as per business requirementsProvide product information to customersComplete diverse administrative tasks according to customer/market requirementEnsure that all customer queries - order queries, stock situation, deliveries, and invoices - were resolved satisfactorilyManage a portfolio of top revenue generating customers in order to increase customer loyaltyWorking closely with internal/external customers to build and maintain customer loyaltyTailor solutions to customer needsResolving customer issues/complaints including corrective and preventive actions Show less

County Dublin, Ireland

Ensuring all orders received via telephone, fax, post, email & EDI were processed accurately and promptly upon receiptEnsure daily, weekly and monthly reporting was carried out as per business requirementsProvide product information to customersComplete diverse administrative tasks according to customer/market requirementEnsure that all customer queries - order queries, stock situation, deliveries, and invoices - were resolved satisfactorilyManage a portfolio of top revenue… Show more Ensuring all orders received via telephone, fax, post, email & EDI were processed accurately and promptly upon receiptEnsure daily, weekly and monthly reporting was carried out as per business requirementsProvide product information to customersComplete diverse administrative tasks according to customer/market requirementEnsure that all customer queries - order queries, stock situation, deliveries, and invoices - were resolved satisfactorilyManage a portfolio of top revenue generating customers in order to increase customer loyaltyWorking closely with internal/external customers to build and maintain customer loyaltyTailor solutions to customer needsResolving customer issues/complaints including corrective and preventive actions Show less

County Dublin, Ireland

Managing operations of laser order entry within EMEA including but not limited to logistics and stock management, Letter of Credit contracts with customers, banks and 3PL’s Assisting with negotiations between Sales and Engineer teams with existing and prospective customer baseResponsible for setting up new contracts associated to orders while preventing churnManaging relationships with warehouse and transportation teams globally on shipments between warehouses and direct to and from… Show more Managing operations of laser order entry within EMEA including but not limited to logistics and stock management, Letter of Credit contracts with customers, banks and 3PL’s Assisting with negotiations between Sales and Engineer teams with existing and prospective customer baseResponsible for setting up new contracts associated to orders while preventing churnManaging relationships with warehouse and transportation teams globally on shipments between warehouses and direct to and from customers Forecasting with the support of Supply Chain team and allocation of productsLiaising with numerous departments Sales, Sales Operations, 3PLs, Supply Chain, Customer Service, Marketing, AR, Finance, LegalRegularly monitoring procedures to meet changing business requirements in partnership with Sales, Service, Finance and Quality teams Enforcement of new and existing JnJ policies to both internal and external customers business Provide coaching to Customer Service agents Show less

County Dublin, Ireland

Ensuring that the best possible service is offered to our customers and retail employeesEnsuring that all customer contact is handled in an efficient and professional manor and to help retain existing customers through varying initiativesContacting customers in relation to paymentsEnsuring claims are investigated fullyNegotiating and handle difficult customers and situationsReducing costs by ensuring correct claim decision is made on claimsUnderstanding policy terms and… Show more Ensuring that the best possible service is offered to our customers and retail employeesEnsuring that all customer contact is handled in an efficient and professional manor and to help retain existing customers through varying initiativesContacting customers in relation to paymentsEnsuring claims are investigated fullyNegotiating and handle difficult customers and situationsReducing costs by ensuring correct claim decision is made on claimsUnderstanding policy terms and being able to explain details of policy to clients when neededReport on regular basis to Insurance Manager, and to provide claims costsQuality logging of calls through the CRM systemsResponding to incoming calls and resolving queries through available resources (e-mail, fax, letters etc)Producing weekly reports identifying opportunities for improvement Show less

County Dublin, Ireland

Providing Supervisory cover on a regular basisTo ensure consistently high standards of Customer satisfaction is achieved in every transactionProvide telephone and email support to all customers, as well in the areas of technical support and general technical queriesSet and achieve own personal targetsExceed targets set in all current Key Performance Indicators (KPI’s),Buy creating a positive relationship with appropriate departments with regards to resolving customer… Show more Providing Supervisory cover on a regular basisTo ensure consistently high standards of Customer satisfaction is achieved in every transactionProvide telephone and email support to all customers, as well in the areas of technical support and general technical queriesSet and achieve own personal targetsExceed targets set in all current Key Performance Indicators (KPI’s),Buy creating a positive relationship with appropriate departments with regards to resolving customer queriesManage positive customer relationshipsTo work as part of a dedicated customer care team, thereby developing and improving the company image and customers dealings with the companyTake responsibility for your customers’ queriesTo raise the awareness of the importance of Customer Relations, and to provide the highest level of customer service to all our customers (internal/external)Report on regular basis to Contact Centre Manager on weekly tasksCall logging and ensuring that all calls are resolved, or escalated as appropriateTo give guidance, help, and assistance to our employees ie. Buddy-up Show less