Colm Kilroe Email & Phone Number

Tullamore, County Offaly, Ireland

Sydney, New South Wales, Australia

My role at Service NSW State Government is as a consultant and advisor to both Customer Care Agents and customers in a fast-paced work environment. • Helping CCA’s locate knowledge and reassure any outstanding queries on government schemes.• Acting as training support for new employees on specialist subjects. • Member and contributor to over 5 projects on the Business Improvement Group. I have advised and helped on other members’ projects in implementing/reviewing new ideas throughout the Circle of Service.

Melbourne Cbd, Victoria, Australia

My role as a logistic service consultant was to provide high level of customer service to customers and Startrack depot agents. The role entailed to help resolve customer questions, help resolve problems, and process transport changes or irregularities. This involved using many different software’s integrated with Australia post. The role has helped to advance my skills to the customer through being amiable, amicable and amenable. • Booked and changed couriers for customers on a daily basis.• Tracked and investigated freight that are in unknown areas or stolen freight.• Reported complaints on behalf of the customer to help further investigation.• Adhered to KPIs which were utilised across the production facilities.• Helped arranged customers with their freight collections for Australian Post.

County Westmeath, Ireland

My role as QEHS manager for Klasmann-Deilmann Ireland involved improving key areas within quality, safety, operations and environmental requirements through creating robust processes, structures and procedures. I was the main point of contact for all EH&S enquires, risk assessments, improvement actions and projects. Key achievements; coordinated 12 staff for Green Belt training, a 100k cost saving project, an LED lights upgrade project, Rolls Royce Lean Visit Award, ISO 14001 and 45001 implementation and design, promoting, producing and implementing over 300 new ideas.• Oversaw Quality, Environmental, Health & Safety requirements of the IMS system been implemented and maintained on all sites. • Implementation of ISO 9001:2015, ISO 45001:2018 and ISO 14001:2015, all approved by a NSAI auditor. • Implementation and improvement of induction processes- all inductions are now trained on a transparent and GDPR compliant application. • Accountable in multiple improvement/implementation lean projects across various functional areas, working with a wide range of cross-functional teams globally.• Was responsible for all audits relating to RHP (Royal Horticulture Produce) FSC (Forestry Stewardship Council), ISO (International Standard Organisation) and internal and external audits. • Carried out risk assessments on site, identified hazards, implemented controls and ensured these were disseminated in terms of Environment, Health and Safety. • Oversaw SCAR and CAPA complaints for all issues.• Oversaw all laboratory procedures and trained proficiently in all tests.• Helped develop & create numerous KPIs which were utilised across the production facilities.

Williamsburg, Virgina

Qualified and trained lifeguard certified from Red Cross America in:-Water rescue skills, -Back boarding and spinal injury safety, -First aid and CPROperating and maintaining safety for passengers on all rides at the park.Maintaining a high level of customer service and liaising with customers on a daily basis.Observing and tending to any life threatening issues daily.Preserving a natural clean environment for the park on a daily basis.

Tullamore

Provide excellent customer services that promote satisfactionGreet customers and present menuMake recommendations or share additional information upon requestTake and serve food/drinks orders and up-sell any additional productsArrange table settings and maintain tables clean and tidyCheck products for quality and correct any problems that keep them from enjoying their meal/drinkDeliver checks and collect paymentsCooperate with all serving and kitchen staffFollow all relevant health department rules/regulations and all customer service guidelinesExcellent cleaning skills

Tullamore

My role as a supply chain intern was a transferable experience from the classroom, to using theory from the academic world to looking at work in a more practical way. When I joined Covidien, I worked closely with the supplier quality engineer, procurement planners and supply chain manager. I developed a deeper understanding of the medical device industry. • Liaised with suppliers to improve performance, implementing process control and quality plans.• Was responsible for reducing the number of products that fall into the Suppler Corrective Action Response (SCAR) range.• Interacted routinely with Purchasing, Engineering and Suppliers to pro-actively improve the quality of components.• Maintained a high standard of all ISO standards and FDA regulations. • Performed Supplier Quality Systems audits and provided support for Supplier Quality Systems improvements. • Was responsible for engaging in effective planning routines to ensure the ordering of raw materials aligned to the production plan, enabling the support of the manufacturing function.• Oversaw the release of purchase orders to suppliers, aligned with MRP• Involved in various projects using PDAC system.

Crumlin Dublin

-Responsible for health and safety of customers by removing hazards-Helped environmental issues by removing packages and clearing away unused and damaged goods.-Loaded and unloaded inventories on vehicles.-Daily stock checks and facing off products.

Centra Tullamore

- Responsible for health and safety of customers by removing hazards-Helped environmental issues by removing packages and clearing away unused and damaged goods.-Loaded and unloaded inventories on vehicles.-Daily stock checks and facing off products.-Certification on how to use checkout duties.

Bachelor Of Science (B.A.Sc.), Logistics, Materials, And Supply Chain Management, Upper Honours 2:1 Grade

Activities and Societies: Global Brigades, Logistics Society, DIT GAA Society

Leaving Cert