Empowering SAP Partners in the UKI region to grow their business.Ensuring enablement across all key areas such as onboarding, marketing, pre-sales, sales, post-sales and Innovation adoption.

Manage a portfolio of accounts, overseeing customer onboarding, implementation and adoption needs and assisting them to meet their goals.Facilitate transition from sales cycle to onboarding and project start.Validate and capture customer's plans and objectives.Plan, engage, and execute the delivery of a series of customer touchpoints to support and guide customer through implementation.Introduce customers to key resources and set onboarding delivery expectations

Primary contact for escalations within SuccessFactors for customers.Implement and manage all parts of the client experience within support.Review SLA's, follow up on issues and trends and propose action plans for process improvements.Produce accurate and timely reports to demonstrate delivery performance to nominated customers and to ensure effective management of performance levels.Develop strong working relationships and increasing engagement with customers.Act as a liaison between customer and our support and engineering teams.

Support Engineer for SAP SuccessfactorsAnalyze incidents, research solutions and provide answers easily understood by customers.Troubleshoot complex problems and provide the best available solution or workaround within Service Level Agreements.Document solutions to known issues.Liaising with Product Management to identify and report bugs.Act as a liaison between our Product Management and Engineering teams.Communicate with customers regularly regarding case progress and updates

Create new cases and update existing cases in our customer database.Evaluating business impact from a commercial perspective on how a technical issue affects daily business.Provide guidance to customer on the best use of the softwareManaged customer requests and expectations in accordance with established SAP Procedures and Processes.Evaluated how a customer's technical issue impacts their daily business processes.Engaged the appropriate stakeholders to ensure that critical customer issues are resolved effectively.