Colm Mcgrory Email & Phone Number

Ireland

Ireland

Edenderry

Specialising in the following areas of networking:- Responsible for diagnosing and resolving hardware, software and end user problems.- Handling incoming incidents via the phone/e-mail promptly and effectively.- Acting as the first point of contact for all IT & technical queries.- Diagnosing and resolving a wide range of technical issues.- Installing and configuring network components, including switches, routers and firewalls.- Optimise the performance of network systems and services including, monitoring, testing and adjusting network systems and performance to meet accepted standards using diagnostic tools and analysers.- Implement and maintain IT Security standards performing audits as required.- Ensure the reliable operation and integrity of workstations, servers, networks and communication systems for customers.- logging and responding to network service calls and providing technical network support to end users as required.- Provide troubleshooting and configuration support for client desktop and networking environment. Certified in the following:- CompTIA A+ Certified.- CompTIA Networking + Certified.- CompTIA Cloud+ Certified.- Microsoft Certified Professional Certified.- CompTIA IT Operations Specialist Certified.- MCSA Windows Server Certified.- Computer Networking and Optical Communications Certificate.- Networking ICT Associate Professional Diploma.

Dublin

- Providing first-rate customer service via phone and face to face.- Logging, investigation and escalation of customer queries and complaints, to satisfactory resolution.- Meeting sales targets and customer appointment targets for financial planning and advice.- Balancing the branches vault cash and remitting weekly cash.- Hitting sales and FPM targets.- Hitting my daily targets of quality Customer Advisor appointments and income targets for the bank.- Balancing vault cash and remitting weekly cash.

Dublin

• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

Dublin

- Working closely with Heads of Departments in relation to product display and placement to maximize customer interest and sales.- Servicing client accounts, obtaining orders, and establishing new accounts by planning and organizing my daily work schedule to call on existing or potential sales outlets and other trade factors.- Increasing distribution and availability within store by implementing national and locally agreed planograms and promotions.- Achieving sales and KPI targets. - Developing new accounts and managing existing accounts.

Dublin

• Ensuring the key sales drivers of availability and display are optimised. • Increasing distribution and availability within store by implementing national and locally agreed planograms and promotions. • Sales and KPI targets are achieved.

Galway

• Meeting KPI and sales targets. • Developing new accounts and managing existing accounts.• Building strong relationships with store managers.

Dublin

- Carrying out Anti Money Laundering reviews for all customers.- Timely processing of individual payments and large batches payments files.- Using Microsoft Office packages, particularly Excel, Word and PowerPoint to produce clear and concise reports.- Investigating and satisfactorily resolving customers complaints and queries.- Processing customer transactions such as cheques, credits, debits and international payment entries.- Maintenance of customer data to a high standard and in a timely and efficient manner.- Dealing with collections and negotiations and processing of unpaid items.- Maintaining note processing machines in all 122 branches in Ireland.- Hitting sales and FPM targets.- Hitting my daily targets of quality Customer Advisor appointments and income targets for the bank.- Balancing vault cash and remitting weekly cash. - General cashier duties including customer services over the phone and face to face, processing lodgements and withdrawals.

Ict Network Computer Systems, Computer Networking And Systems

FIT ICT Networking Systems: - Customer support provision for the IT professional - Networking Principles - Network management and security.

Digital Communication And Media/Multimedia, Certificate

Activities and Societies: I achieved a number of different things while studying this Digital Media course. New skills included TV.

Certificate, System, Networking, And Lan/Wan Management/Manager

Activities and Societies: Soccer and drama Computer Networking and Optical Communications Modules: - Operating Systems - Programming.

Leaving Certificate

Activities and Societies: Swimming, soccer, football and hurling and Drama. Maths, English, Irish, Geography, Biology, Art, Business.