Colm Quinn Email and Phone Number

I lead teams Managing the Risk process for onboard clients and undertake engagements for the UK firm

I manage teams based in the UK, India and Jordan, completing KYC onboarding for PWC member firms in 22 countries across Africa and the Middle East

Inspiring and leading a team, including specialists, working remotely across multiple sites.Delivering continuous improvement in customer experience while ensuring adherance to KYC and KYB events and documentation requirements including evidence requirements for their due diligence activity. Balance conduct risk and operational risk with commercial priorities, notable success with 3 UK top ten and 2 Global top ten awardsUndertake regular management assurance checks using appropriate management information to ensure my team minimize any potential risk.Implement a robust performance management framework to develop the branch teams, using weekly touch points, regular coaching and feedback sessions and monthly reviewsDuring this time I took on responsibility as a Relationship Manager Providing administrative support to Directors and Executives including hosting and management of events Drafting and delivering regular communications and updates across multiple divisions, at varying levels including CEO/Group Chairman level. Negotiating and delivering Corporate Social Responsibility agreements with institutional partners totalling over £1M supporting SME growth, Student mobility and employability Building and managing a portfolio of key contacts supporting brand and partnership growth including the development and maintenance of a network of “introducer's”During this time I took on the role of Regional Deputy and 2nd line supervisorDelivery of successful leadership to Advisers and Managers ensuring they have all the tools to deliver for our people, customers and communities, notable success in leading digital development, which I received the Santander leadership Program Gold badge.

Delivered on sales KPI’s for mortgage, insurances, banking and credit cards. Built strong working knowledge of the credit process and regulated salesBuilt customer loyalty and deepen relationships with the bank. Achieved customer service targets, provided coaching and feedback to new advisers. Notable success UK number 1 for balanced scorecard 2010Risk identification, communication of emerging risks and escalating compliance issues notable success in mitigating legacy workflow queues.Provided regular performance and Risk updates to my team

Direct Sales of Brown and White Goods each with their assorted cross sales and financing. I coached staff in Product knowledge and sales skills including targeted selling. I provided training on new sales techniques and carried out training need analysis on advisor's and supervisors. Liaising with costumers and resolving any costumer issues.Targeted selling, Store administration and Stock management including developing new training methods and devising product counting strategies

Promote wilding participation in science and engineering at QUB.Helping to develop sixth year and level 0 students from a social and economically disadvantaged background's personal skills, develop leadership, networking and team working skills while preparing them for university life.I ran workshops, lead study groups along with evaluating courses and workshops providing information and guidance to students and potential students.Develop student’s presentation and communication skills. Help student develop public speaking, research skills and improve self confidence.Giving presentations and talking to potential students.Enhance student’s aged 11 to 19 perceptions and experiences of Queens University.Hosted open days and tester sessions. including a verity of events at the Belfast festival cumulating in a summer school for year 14 and students starting Queens.