Colm Stitt Email & Phone Number

London, Gb

Belfast, Northern Ireland, United Kingdom

Belfast, United Kingdom

Belfast, United Kingdom

In 2018, I significantly contributed to the seamless migration of in-house accounts from First Data to the TSYS platform after Cayan's merger with TSYS. My role involved:- Facilitating point-of-sale and credit card processor integrations.- Providing expert support and training to first-level support staff via phone and Slack.- Collaborating with major processors like First Data, Elavon, WorldPay/Vantiv, Global, and Chase Paymentech to address issues.- Acting as an escalation point for relationship managers and other business units, ensuring smooth operations and effective problem resolution.

Belfast, United Kingdom

Entered the financial technology industry just before the implementation of EMV technology, supporting businesses looking for a credit card solution, ranging from small to medium and some larger, more established brands in the US.Day to day consisted of taking technical support calls, assisting in setting up the physical card machine via phone as well as troubleshooting issues stemming from the new chip card technology.This was a great opportunity to learn about point of sale software, web API's, and the transaction flow, from point of sale, through the Cayan gateway to the processor First data. This knowledge allowed me to progress to a senior position, which entailed supporting level one staff with the aforementioned duties, while supporting major and key accounts with higher level technical issues.This position allowed me to further my knowledge of the industry as well as learning database querying and a good handle on the data structures used in processing which helped when troubleshooting integration issues.