Colm Egan Email & Phone Number

Dublin, County Dublin, Ireland

Business Change Manager, Capital Markets, AIB

County Dublin, Ireland

Business Analyst | Strategy & Business Performance | Wholesale, Institutional & Corporate Banking, AIB

o Identification and review of current internal and external processes with the intention of redesign to reduce complexity and remove redundant steps with a focus on adapting lean processeso Perform root cause analysis aimed toward eliminating source of product problems from business environmento Utilize Lean and Six Sigma tools to solve complex product.

County Dublin, Ireland

• Bank of Ireland Direct ServicesMulti-skilled customer advisor, taking calls for the Digital Activation Centre (DAC), the 365 Customer Service Desk (CSD) and most recently the Repeat Callers Team. Responsibilities.
• Answering customer and staff queries politely and efficiently, through both phone and email.
• Meeting and exceeding a wide range of targets including call quality, adherence, handling time, first call resolution, and calls per active hour.
• Adhering to all verification and scripting procedures, and logging of any complaints.
• Providing vast knowledge of banking processes.
• Promotion and cross selling of Bank facilities and products.

Professional Diploma In Banking, Operations And Digital

Professional Diploma In Financial Advice (Qfa)

Bachelor'S Degree, Civil Engineering