Colm O'Brien Email & Phone Number

Dublin, IE

San Jose, CA, US

• As Director of Inside Sales for Paypal EMEA region I lead and coach a team of high-performing Inside Sales Professionals and regional sales managers to deliver on ambitious targets delivering predictable revenue and.
• I bring together vast and diverse cross-functional teams and operate at the highest level in a complex matrix organization, partnering with multiple functions across the business to deliver on our revenue whilst.
• I excel in being able to attract, hire, train, and coach high-performance sales teams across EMEA delivering outstanding results whilst being employee-centric and customer-obsessed. I am comfortable with the unknown.
• I’ve vast experience of driving and managing sales business in high growth in both financial & technology environments with a track record of consistent over-achievement of quota and revenue goals.
• Vast experience in Blue Chip sales management inc: (BT and Vodafone along with thoroughly enjoying my current journey with PayPal). Managing vast matrix divisions of successful organizations. I am comfortable.
• Support in developing the long-term vision and strategy for the EMEA Inside Sales with a focus on performance against key sales metricsfor driving revenue and margin across the region.

Leopardstown, Dublin 18, IE

• Responsibility for the Business Energy Operations across all of SSE Airtricity business customers, circa €700m turnover annually with Ireland 2nd largest energy supplier.Direct responsibility for the following divisions:
• Customers Service incorporating a ‘Sales In service’.
• Credit Control
• Billing
• Business and revenue Assurance Best PracticeCRU survey shows SSE Airtricity business energy enjoy the best customer service of any energy provider on the Island. NPS tracking +53, FCR 82%, Satisfaction 82%, Resolved 85%.

London, GB

Management of Ireland’s 999-112 contact centres (ECAS) across the country. Providing leadership to a team of 9 managers with responsibility for a 70 strong team who support a 24/7/365 service. Providing client stakeholder relationship management to all four emergency services (Gardaí, Ambulance, Fire and Coastguards) and regular stakeholder presentations.

London, GB

• Responsibility for the Management of Vodafone Irelands Customer Value Management contact centres, both in-sourced and outsourced models. Managing diverse inside sales teams that deliver on sales and retention campaigns.
• Managed two sales contact centres. One in-house, Dublin 98 FTE and the other outsourced to Convergys in Belfast with 220 FTE.
• Managed and delivered on Customer Value Management campaigns for Vodafone Business and Consumer segments.
• Worked closely with the Digital and Marketing teams to drive effective and profitable campaigns and created new opportunities.
• Lead on the recruitment drive to ensure that we attracted and hired best in class team players.
• Responsible for all forecasting and objective setting for the division.

London, GB

• Managed and supported all fixed consumer channels and initiated the Vodafone Irelands fixed sales distribution strategy.Responsibilities
• Managed Vodafone’s Inside Sales team and outsourced field sales teams.
• Responsible for the outsourced ‘Door to Door’ sales contracts with partner vendors.
• Led and initiated the Channel sales distribution strategy for Vodafone fixed sales in Ireland.
• Worked closely within the Customer Value Management marketing / digital virtual team to plan and execute on campaigns.

London, GB

• Role / ResponsibilitiesManaged the Tupe transfer of 54 BT staff to Vodafone during the buyout agreement of the BT Consumer and SME fixed customer bases. Devised and implemented the fixed channel sales strategy for.
• Introduced and managed fixed sales into the Vodafone’s retail channel.
• Programme managed the review and selection of Vodafone’s outsourced telesales vendors.
• Successfully introduced the Door to Door sales strategy for Vodafone.
• Delivered on all sales targets.

London, GB

• RolePromoted to head up Sales and Operations divisions (54 FTE) of BT’s consumer business that included service assurance, Digital / Online, business improvements and products teams. Achievements:
• Delivered EBITDA growth of 34% for year 08’-09’.
• Delivered 65% ‘Right First Time’ (RFT) metrics.
• Reduced consumer annualised churn by 4% in the period.
• Two fold reduction in complaints.
• Increased fixed sales conversion rate by 12 % points to 48% during campaign and retention rate to 70% of all customer save opportunities

London, GB

Responsible for the BT Ireland residential sales division. Devised the sales strategy/plan and implemented a success model for the long term by initiating a sales incentive programme.

London, GB

Devised and implemented project plan for BT to enter the Switchless resale market ( Wholesale Voice). Successfully,managed the Sales and Operations of BT Switchless Resale strategy.

Joined Esat Business to head up the indirect channel to bring structure and direction to a diverse team of 12 Indirect sales managers.

Joined this startup to manage and lead on their Channel and Partner Sales Strategy

Strategic Contact Centre Management, Masters In Contact Centre Mgmt

Diploma, Digital Marketing

Graduate To The Marketing Institute Of Ireland (Grad Mmii), Marketing

Leaving Cert

Diploma Of Education, Coaching & Mentoring