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Colm Russell Email & Phone Number
Vice President Technical Services EMEA
at
MongoDB
1 work email found
@google.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President Technical Services EMEA
Location
Greater Dublin, Ireland, Ireland
Company size
Who is Colm Russell? Overview
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Quick answer
Colm Russell is listed as Vice President Technical Services EMEA at MongoDB, a company with 7591 employees, based in Greater Dublin, Ireland, Ireland. AeroLeads shows a work email signal at google.com and a matched LinkedIn profile for Colm Russell.
Colm Russell previously worked as AVP Technical Services, EMEA at Mongodb and Director, Global Delivery & Operations, Cloud Learning Services at Google. Colm Russell holds Bai, Ba, Electronics, Computer Science, Mathematics from Trinity College Dublin.
Company email context
Email format at MongoDB
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{first}{last}@google.com
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Profile bio
About Colm Russell
A self driven, collaborative leader with a proven ability to both grow and optimize large customer focused and operational teams on a global scale. Very experienced working with multiple internal and external stakeholders for hyper growth markets in technology, internet and SaaS environments.Held roles in technical operations, systems & tools development, strategy & planning in a hyper growth environment. Has a Software Engineering background with deep recent experience in Pricing, New Product Introduction, Outsourcing, ML automation, Customer Experience and Data Infrastructure management. An excellent communicator who is results oriented and committed to high standards of performance, both technically and organisationally. Comfortable with ambiguity, hyper growth, building operations across a variety of operational domains.KEY SKILLS:Strategy & Operations | Scalable Staffing Solutions | Problem Solving | Team Leadership & Coaching | Vendor Management | Artificial Intelligence Solutions | Business Processes |Governance & Compliance Ops | New Product Introduction
Listed skills include 3G, Mobile Devices, Ip, Telecommunications, and 35 others.
Current workplace
Colm Russell's current company
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Mongodb
11 roles
Colm Russell work experience
A career timeline built from the work history available for this profile.
Avp Technical Services, Emea
Current
Feb 2024 - Present
Director, Global Delivery & Operations, Cloud Learning Services
Global Leader of multi-disciplinary teams involved in the operationalization, launch and delivery of Cloud Learning Services. Created the technical stack and partner ecosystem to ensure scalable delivery and customer success of both On-Demand and Premium Learning Experiences for GCP customers. Built a global Operations & Delivery team from the ground up.
Dec 2020 - Jun 2023
Head Of Global Operations, Google Cloud Technical Support
Senior leader of specialized operational teams of 80+ FTE’s. Responsible for outcome metrics such as CSAT, CES and Productivity, and multiple sub-functions: - Vendor and Supplier Selection/Management - Change Management and Transformational Projects - WorkForce Management and Operational Budget Mgt $XXXM - Compliance and New Product Introduction - Internal.
Dec 2019 - Dec 2020
Head Of Global Support Operations, Google Workspace
Leader of a team of 3000+ staff composed of program managers, data scientists and contractors tasked with providing technical support to Google Cloud Platform and WorkSpace customers. - Built Support Operations at scale over 30+ sites; created competence in Work Force Management, capacity management, forecasting, financial control, knowledge management.
Dec 2014 - Dec 2019
Head Of Technical Support For Workspace Emea & Apac
Regional Head and escalation point of Google tech support operations in EMEA & JAPAC, managing 50+ engineers and program managers. - Led the engineering talent development program. - Coordinated product feature requests and scaling initiatives for Gmail, Drive, Sync & Migration. - Global business process owner for outage and escalation management. - Vendor.
Jun 2011 - Dec 2014
Head Of Technical Support And Managed Services, Ireland & Uk
Head of customer success and service delivery, operational manager for Ireland & UK’s 1st line network support group. - Achieved consistent 98% resolution time on all tickets; a growth of 28% over 18 months. - Recovered services profit margin from 39.5% to 79% on a €10M services revenue stream. - Customer base covered all of the UK/Ireland’s major.
Dec 2009 - May 2011
Engineering Manager 3G Product Line Maintenance
Product Issue management for Ericsson's 3G product portfolio, 3rd line support, production & launch for new features & packages.Product quality management, crisis management and customer relations management.24/7/365 operational cover for all customers.
Apr 2006 - Jan 2010
Plm Project Manager
Ericsson Lmi
Project manager for systems developmentDevelopment & technical coordination of new commercially sensitive features after general availability of our products
May 2004 - Apr 2006
Customer Relationship Manager, Oss
Managed deployment of wireless network Management Systems to key partners and first adopter customers. Established multi-tier technical support teams for this product set. Defined customer engagement practices and support workflow. Re-oriented product maintenance processes to scale of growing customer base and toward needs of key customers. Defined a.
Jan 2003 - May 2004
Senior Systems Design Engineer
Various positions in design of Ericsson's 3G products - Technical Coordinator for PLM - Senior Troubleshooter WRAN & OSS - WRAN senior systems engineer - Senior designer & system architect for OSS
Jul 1996 - Jan 2003
Team & coworkers
Colleagues at MongoDB
Other employees you can reach at mongodb.com. View company contacts for 7591 employees →
AO
Abhishek Ojha
Colleague at Mongodb
Bangalore Urban, Karnataka, India, India
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BM
Berkleigh Matrisciano
Colleague at Mongodb
Dhaka, Bangladesh, Bangladesh
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SS
Samuel Schaeftlein
Colleague at Mongodb
Barcelona, Catalonia, Spain, Spain
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YV
Yashasvi Vashistha
Colleague at Mongodb
New Delhi, Delhi, India, India
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AM
Abdulbasit M Afg Yt
Colleague at Mongodb
Istanbul, Türkiye, Turkey
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JK
Joy Kim
Colleague at Mongodb
Herndon, Virginia, United States, United States
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RY
Ri Yah
Colleague at Mongodb
Gambir, Jakarta, Indonesia, Indonesia
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AM
Andrew Morgan
Colleague at Mongodb
Maidenhead, England, United Kingdom, United Kingdom
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IR
Inbal Reshef
Colleague at Mongodb
Netanya, Center District, Israel, Israel
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RO
Rodrigo Obara
Colleague at Mongodb
São Paulo, São Paulo, Brazil, Brazil
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Abhishek Ojha
Colleague at Mongodb
Bangalore Urban, Karnataka, India, India
View →
BM
Berkleigh Matrisciano
Colleague at Mongodb
Dhaka, Bangladesh, Bangladesh
View →
SS
Samuel Schaeftlein
Colleague at Mongodb
Barcelona, Catalonia, Spain, Spain
View →
YV
Yashasvi Vashistha
Colleague at Mongodb
New Delhi, Delhi, India, India
View →
AM
Abdulbasit M Afg Yt
Colleague at Mongodb
Istanbul, Türkiye, Turkey
View →
JK
Joy Kim
Colleague at Mongodb
Herndon, Virginia, United States, United States
View →
RY
Ri Yah
Colleague at Mongodb
Gambir, Jakarta, Indonesia, Indonesia
View →
AM
Andrew Morgan
Colleague at Mongodb
Maidenhead, England, United Kingdom, United Kingdom
View →
IR
Inbal Reshef
Colleague at Mongodb
Netanya, Center District, Israel, Israel
View →
RO
Rodrigo Obara
Colleague at Mongodb
São Paulo, São Paulo, Brazil, Brazil
View →
2 education records
Colm Russell education
Bai, Ba, Electronics, Computer Science, Mathematics
Diploma In Leadership, Leadership, Negotiation, Hr, Recruitment, Team Development, Performance Mgt, Feedback Techniques
FAQ
Frequently asked questions about Colm Russell
Quick answers generated from the profile data available on this page.
What company does Colm Russell work for?
Colm Russell works for MongoDB.
What is Colm Russell's role at MongoDB?
Colm Russell is listed as Vice President Technical Services EMEA at MongoDB.
What is Colm Russell's email address?
AeroLeads has found 1 work email signal at @google.com for Colm Russell at MongoDB.
Where is Colm Russell based?
Colm Russell is based in Greater Dublin, Ireland, Ireland while working with MongoDB.
What companies has Colm Russell worked for?
Colm Russell has worked for Mongodb, Google, Ericsson Lmi, and Ericsson.
Who are Colm Russell's colleagues at MongoDB?
Colm Russell's colleagues at MongoDB include Abhishek Ojha, Berkleigh Matrisciano, Samuel Schaeftlein, Yashasvi Vashistha, and Abdulbasit M Afg Yt.
How can I contact Colm Russell?
You can use AeroLeads to view verified contact signals for Colm Russell at MongoDB, including work email, phone, and LinkedIn data when available.
What schools did Colm Russell attend?
Colm Russell holds Bai, Ba, Electronics, Computer Science, Mathematics from Trinity College Dublin.
What skills is Colm Russell known for?
Colm Russell is listed with skills including 3G, Mobile Devices, Ip, Telecommunications, Open Source Software, Service Delivery, Cloud Computing, and Wireless.
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