Colm Wyatt Email & Phone Number

County Donegal, Ireland

County Donegal, Ireland

Sligo, County Sligo, Ireland

• Accountable for the Service Desk function, IT Change Management, Problem Management, and Major Incident Management within the organization.• Provide effective people management, including mentoring, performance evaluations, and fostering a collaborative work environment.• Develop and maintain Service Level Agreements (SLAs), ensuring alignment with customer expectations and service delivery standards.• Regularly report on SLA performance and key service metrics to senior… Show more • Accountable for the Service Desk function, IT Change Management, Problem Management, and Major Incident Management within the organization.• Provide effective people management, including mentoring, performance evaluations, and fostering a collaborative work environment.• Develop and maintain Service Level Agreements (SLAs), ensuring alignment with customer expectations and service delivery standards.• Regularly report on SLA performance and key service metrics to senior leadership, providing insights and recommendations for improvement.• Coordinate with project teams to ensure seamless service transitions, minimizing disruption to operations.• Conduct post-implementation reviews to assess service performance, identify areas for improvement, and implement corrective actions.• Collaborate with senior leadership to define strategic goals and align service transition activities with organizational objectives. Show less

Sligo, County Sligo, Ireland

• Accountable for IT Change Management and Service Introduction processes and Governance.• Led a team of technical support professionals, ensuring effective and efficient Service Management.• Provided guidance and support to team members, fostering a collaborative and high-performance work environment.• Identifying areas for improvement and implementing process enhancements.• Collaborated with cross-functional teams to streamline service desk processes and optimize service… Show more • Accountable for IT Change Management and Service Introduction processes and Governance.• Led a team of technical support professionals, ensuring effective and efficient Service Management.• Provided guidance and support to team members, fostering a collaborative and high-performance work environment.• Identifying areas for improvement and implementing process enhancements.• Collaborated with cross-functional teams to streamline service desk processes and optimize service delivery.• Assisted in the development and implementation of ITIL best practices for incident and problem management. Show less

Sligo, County Sligo, Ireland

• Provided escalated technical support and troubleshooting for complex IT issues, ensuring timely resolution.• Assisted in the development and implementation of IT infrastructure upgrades and enhancements.• Collaborated with Level 1 support team to ensure effective knowledge transfer and seamless issue resolution.

County Sligo, Ireland

• Assisted end-users with technical issues, troubleshooting and resolving hardware and software problems.• Managed user accounts and access levels, ensuring data security and confidentiality.• Provided timely and accurate responses to IT service requests and incidents.

Dublin City, County Dublin, Ireland