Roberto Colon Email & Phone Number

New York, Ny, Us

Dallas, Tx, Us

95877 Bezons, Fr

Morgan Stanley Global Capital Markets IT Support Specialist IV• Installing and supporting Bloomberg, Refinitiv Eikon, S&P Capital IQ and other market data applications• Installing hardware and configuring systems and applications such as MS Excel, Outlook, Power Point, Skype for Business• Investigating trader related issues and resolving or engaging with application owners to provide effective issue and problem management and rapid resolution• Submitting, assigning, and monitoring tickets in Service Now• Prioritizing the workload based on sensitivity and impact, following up on open tickets to make sure issues are resolved within SLA• Participating in software and hardware testing to ensure it meets business standards

London, Gb

IMAC (Move Management) Support Technician at Morgan Stanley• Deploys and re-imaged both new and used PCs via Morgan Stanley’s proprietary tools• Created PowerShell and batch files to automate software installations, printer installations and other repetitive tasks• Provides on-site and remote technical service support, installation, configuration and problem resolution in Windows environments• Provides technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems• Diagnoses hardware, software and system failures using established procedures• Determines most efficient repair resolution to minimize customer downtime• Act as the primary provider of technical support to desktop and laptop computer users for hardware and application issues to Executive/Financial Level customers• Monitor and update IMAC and help desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, logging daily activities and documenting solutions• Function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress• Evaluate current processes, procedures, and technology with an emphasis on identifying methods of improving effectiveness in providing support to customers

• Educated clients on the proper ways to ensure security and efficiency of their computer equipment• Upgraded/replaced PC hardware and software at over one hundred locations• Technical support and troubleshot Small Office/Home Office Networks• Monitor Wi-Fi channels to better implement, manage and secure SOHO wireless networks

• Performed Nerve Conduction Velocity test (NCVs) using Cadwell’s Sierra Wave computerized equipment and software• Performed Electrocardiograms (ECGs/EKGs) and stored data in local database• Diligently and professionally worked with doctors to solve patient’s health issues• Routed patients to their doctor or physical therapist in a professional manner

• Assisted in electrical-related wiring and installation for commercial and residential construction projects including new construction• Served as an apprentice on more than 100 new home construction and commercial projects• Gained extensive experience in analyzing and following manuals, schematic diagrams, blueprintsand other specifications• Mastered use of measuring/testing instruments such as ohmmeters, voltmeters and testing lamps

Information Technology

Ccna, Computer Systems Networking And Telecommunications

Ged