Built the People Operations function that provides org-wide expertise in the areas of learning & development, workforce planning, employee engagement, performance management, retention, and onboarding/offboarding. Provide data-driven guidance to the TTS Senior Leadership Team to advance the performance, efficiency, and equity of the organization.• Manages a team of 10 that provides program development/management and operational support to the entire org (500+ employees)• Set an agile framework for the team with high quality standards, measures of success, and utilization rates and provide mentorship, prioritization updates, and consistent feedback to direct reports through regular 1:1 meetings• Leads the Internal Hiring Review Council that oversees all internal mobility decisions, with a focus on supporting DEIAB initiatives• Developed a strategic workforce planning framework for the org in collaboration with consultants from Grant Thornton• Launched a new performance management framework that connected organizational priorities to business unit and individual performance; created guidance and training for Supervisors and Employees• Developed a system for capturing areas of focus for all branding, marketing, training, and recruiting events to better align our efforts and finances with organizational priorities; utilizes Google Scripts, formula automation, a data dashboard, and Salesforce• Partners with internal DEIA leaders to uphold and advance initiatives that align with organizational core values and create a more inclusive and fair workplace• Oversee internal communications for people ops-related initiatives and important HR-related updates

Oversee multiple TTS talent-related products and programs, including Performance Management, onboarding, offboarding, talent data, internal hiring actions, team processes/work systems, training, and the employee handbook.• Developed comprehensive onboarding and offboarding checklists that allow employees to self-manage as they go through those processes; onboarded over 100 team members and offboarded over 150 team members• Built automation and efficiency improving features into our Talent data systems utilizing query, if, find, match, importrange, and vlookup functions • Product owner for the TTS employee handbook website; managed the Github pull request repository, developed content, and analyzed Google Analytics data to inform updates to the UI• Built a relationship with the Government Digital Service (United Kingdom) and Canadian Digital Service; advised the Canadian Digital Service on their onboarding program

Created an original digital illustration for the 6th edition and designed the book cover layout for both editions. The book is used as a training tool by doctors, nurses, and birthing specialists worldwide and has been translated and reprinted by publishers in South Korea and China who utilized the cover art.

Moved back to Austin, TX to be closer to family and be a more engaged uncle. I utilized this time for creative pursuits including finally learning how to play a musical instrument (guitar). After weathering a federal government hiring freeze, I joined 18F (now part of TTS) in September 2016.

Led an embedded recruiting and onboarding pod that supports Internal Tools Engineering, Live Services, QA, Release, and Localization. Responsibilities included:• Defining team KPIs and SLAs• Building alignment with Hiring Managers around the hiring process• Prioritizing reqs with Hiring Managers and Discipline Leadership• Regular 1:1s with team members to support their professional growth• Sourcing and Recruiting for reqs including Engineers, Player Support Leadership, QA Leadership, and Localization Producers• Reviewing Hiring Proposals and drafting offer letters• Oversaw Recruiting for Live Services• Focused on team member development• Acted as Hiring Manager for the team• Hired and mentored an art intern who was embedded on our team; her work provided internal branding for a company-wide Player Support initiative and for the University Relations team.• Designed and created the internal site for the Riot Leadership Forum and contributed to the internal branding for other Riot programs• Defined the recruiting process for the Live Services Discipline which was adopted across multiple embedded teams• Created an internal portal site on Confluence for our support team, which included Recruiting and Onboarding• Developed and presented monthly training sessions to Hiring Managers to create better visibility and alignment around the hiring processEU Internship:• Worked with the NA Internship Team and Dublin office to launch the EU Internship program• Met with Dublin Hiring Managers to set expectations for the program• Reviewed incoming applications• Participated on the EU Internship forum on Linkedin• Created collateral to be used on campuses to advertise the program

• Built and oversaw the education curriculum for the team• Oversaw onboarding and training of all new Design Associates• Tracked and analyzed client feedback survey data• Participated in interviewing of all incoming candidates• Assisted with annual business planning and goal setting• Acted as technology liaison with the Central Office• Produced over $4 million in cumulative individual sales

• Built meaningful connections with clients, providing ongoing guidance and product recommendations • Incorporated client's personal style and tastes through solution-based selling• Proactively communicated with clients on product availability, post order follow-up, and problem resolution• Leveraged technology to enhance the customer experience• Maintained strong knowledge of product assortment