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CurrentFounded in 2004, eCreek Solutions Group offers customized solutions for customer care, customer service center design & build, lead generation and managed IT services. Backed by the extensive knowledge and experience of industry veterans, eCreek Solutions Group caters to the individual needs of small businesses seeking affordable custom solutions. We have developed proven methods for enhancing the customer experience, whether for Fortune 500 companies or the neighborhood insurance agency. We make processes more efficient while coaching the performance of each individual agent. We deliver operational efficiencies, reduced costs per call and reinforce our commitment to providing superior customer satisfaction. Most importantly, our customized solutions are better suited for the needs of small businesses requiring less than 50 seats vs. the all-or-nothing packages offered by mega corporations. At eCreek Solutions, we also recognize that some business owners prefer to own and operate the entire customer connection process, from the agent to the IT support service. eCreek Solutions has the know-how and experience to create a full-featured inbound or outbound call center, from the ground up. As an experienced leader in designing, building, and managing contact centers, we can provide the guidance needed to build a call center facility, no matter how small. We can add new capabilities and technologies to your existing center, assisting with PBX, IVR or call routing designs, deploying predictive dialers, or migrating to a cloud-based contact center. In other words, we can customize a scalable solution tailored to your specific needs. The costs of building out your own IT infrastructure for a small business can be prohibitive. Managing servers, desktops, help desk and internal staffing can be burdensome and expensive. Let the IT professionals at eCreek Solutions Group provide managed services for your IT needs.
