Focus on growth and sales channels for Squarespace Enterprise and Acuity Enterprise

• Collaborating with department members on building out successful outreach content• Directing sales meetings with potential Enterprise level customers• Leading two-way conversations with companies to learn workprocesses, project goals, and timelines, while providing information of Enterprise Solutions• Identifying and documenting internal process improvements• Key Achievements: Exceeded Q3 and Q4 goals in booked sales opportunities in 2022 and exceeded Q1 goals in 2023

We use Squarespace to build beautiful and engaging websites that reflect your brand and personality. Every website we design incorporates expert SEO so you rank high in Google and reach a wider audience. And you’ll love Squarespace because after our job is done, you’ll find it intuitive and easy to manage your own website.Reach out @duval.design

• Conducted detailed, thorough analysis of consumer loan applications prior to underwriting submittal. Working independently to manage appointment schedule throughout the day. Adhered to Service Level Agreements (SLAs). Reviewed and monitored time-sensitive file activity, prepared closing documents, and coordinated office or electronic signing appointments. Managed interactions with auto dealers, private parties, and lenders.• Performed interdepartmental coordination to handle specialty accounts that required additional procedures such as business online services, business lending, and commercial accounts.• Analyzed client needs; suggesting the most well fitted products or services that were custom to their particular situation.• Channeled system issues through JIRA tickets to manage and monitor solutions.• Key Achievements: Exceeded annual loan dollar goal within six months at over $600,000 in loans sold. Adapted and excelled with troubleshooting a newly developed core fintech Fiserv program.

• Educated customers within major technology and retail corporations on employee health benefits plans. Provided “next level” service to members which expanded their access to broader range of products.• Communicate with multiple internal and external parties for Expert Medical Opinions.• Upsold products and services while building lasting relationships with customers and their employees• Thoroughly utilized and navigated Salesforce and Zendesk CRM platforms to facilitate customer care and deliver support.• Key Achievement: Promoted to the Summit Plus Care Team entrusted with major customer account — Walmart. Proved ability to learn and disseminate elaborate, extensive health benefits. Provided key troubleshooting. Served as Project Lead for constructing a new Navigation Sheet for all Care Coordinators to better understand all benefits and resources to this major account. Instead of just having the basic key products to offer, Grand Rounds becomes the go to resource for any benefit navigation, troubleshooting patient problems through complete understanding of their options. Assured consistent, timely updates through weekly communications with East Coast project team members.

• Coordinated with the logistics team during busy periods to ensure orders are being processed timely and properly. Assured inventory control met production timelines.• Corroborated with owner on specific orders that have special handling requirements or prepaid rush orders that need to get administered with steadfast pace.• Communicated with sales reps for key clients; reported inventory shortages and surpluses.• Resolved customer order problems and entered corrected data into production logs. Conveyed shipping and costing with clients.

• Created an entirely new website for arborist equipment using the ecommerce platform BigCommerce. • Developed designs and themes for the new website that would help draw consumers in and provided an easy product navigation flow. • Researched products on their brand websites to confirm we had current and accurate descriptions for each of the products. • Key Achievement: Researched and confirmed product descriptions and data; transferred 200 SKUs to new website with more accurate text and image descriptors.

• Fielded customer calls, serviced, and balanced newly introduced. Express Teller Machines (ETM’s).• Provided direct customer support related to any online banking and remote delivery services.• Transferred effectively between different banking departments to provide additional support.• Key Achievement: Trained new onboarded team on ETM front and back-end systems.