Colton Hansen Email & Phone Number

West Des Moines, Iowa, United States

Led sprint planning and refinement meetings for the teamServed as a SME for development teams’ sprint plannings and refinementsPerformed Test Lead responsibilities on projects and initiatives from a values perspectiveEscalated emergent, high-priority issues to appropriate product owners and scrum mastersAssigned tasks to team members and forecast overall team capacity and velocityReviewed high-priority requests provided by CompliancePresented SOX… Show more Led sprint planning and refinement meetings for the teamServed as a SME for development teams’ sprint plannings and refinementsPerformed Test Lead responsibilities on projects and initiatives from a values perspectiveEscalated emergent, high-priority issues to appropriate product owners and scrum mastersAssigned tasks to team members and forecast overall team capacity and velocityReviewed high-priority requests provided by CompliancePresented SOX process and control documentation to external auditors Show less

West Des Moines, Iowa, United States

Supported the annuity administration platform and correspondence productsManaged multiple databases that housed millions of ratesDeveloped, enhanced, and standardized multiple complex regression processes

West Des Moines, Ia

Developed new and enhanced existing test scripts that are used to evaluate the risk of actions taken by third party vendors (law firms, collection agencies, and process servers) that conduct work on Wells Fargo’s behalfResearched and compiled documents to be used for testing third party firms’ Money Judgment and Bankruptcy processesManaged the Letter Review Testing process in which the team evaluated the risk and compliance of letters sent to customers from Collection… Show more Developed new and enhanced existing test scripts that are used to evaluate the risk of actions taken by third party vendors (law firms, collection agencies, and process servers) that conduct work on Wells Fargo’s behalfResearched and compiled documents to be used for testing third party firms’ Money Judgment and Bankruptcy processesManaged the Letter Review Testing process in which the team evaluated the risk and compliance of letters sent to customers from Collection AgenciesManaged the Complaints Testing process in which the team evaluated the risk and compliance of the complaints resolution process for third party vendors and for the internal complaints teamDeveloped process flows for numerous teams and processes within CORT that were ultimately submitted to the Consumer Financial Protection Bureau (CFPB)Utilized Tableau reporting to create additional reports and requests that were shared with third party vendors Show less

West Des Moines, Iowa, United States

Coordinated solutions via phone with customers whose modifications were rejected at various post-settlement stagesSpecialized in FHA, Freddie Mac, Fannie Mae, VA, & USDA investor portfoliosCollaborated with Loan Officers and Lending Managers on solving critical, high-risk files that were escalated due to reasons such as bankruptcy or litigationProvided training support to business partners in remote locationsIdentified fundamental errors within procedures and… Show more Coordinated solutions via phone with customers whose modifications were rejected at various post-settlement stagesSpecialized in FHA, Freddie Mac, Fannie Mae, VA, & USDA investor portfoliosCollaborated with Loan Officers and Lending Managers on solving critical, high-risk files that were escalated due to reasons such as bankruptcy or litigationProvided training support to business partners in remote locationsIdentified fundamental errors within procedures and coordinated with leadership and line of business partners to make the necessary amendments to the procedures in order to mitigate risk Show less

West Des Moines, Iowa

Performed the Settlement Modification Administrator (SMA) role on the Default Servicing team whose primary responsibility was creating final loan modification agreements Specialized in mortgage modifications in the FHA, Freddie Mac, and Fannie Mae investor portfoliosViewed by peers as a subject matter expert regarding the review of documents including, but not limited to, title reports, notes, security instruments, conveyance deeds, bankruptcy forms, flood documents, investor… Show more Performed the Settlement Modification Administrator (SMA) role on the Default Servicing team whose primary responsibility was creating final loan modification agreements Specialized in mortgage modifications in the FHA, Freddie Mac, and Fannie Mae investor portfoliosViewed by peers as a subject matter expert regarding the review of documents including, but not limited to, title reports, notes, security instruments, conveyance deeds, bankruptcy forms, flood documents, investor approval lettersTook ownership of escalated accounts that required special handling and monitored them to completionIdentified process gaps and made recommendations to leadership to remedy the issues Show less

Cedar Falls, Iowa

Built and maintained relationships with customers and suppliersManaged night staffs and various departments including Frozen, Produce, & Dairy for 4 yearsDirected store operations duties such as daily sales reporting, quarterly inventory, department sales reports, change orders, bank deposits, and shift schedulingForecasted future sales for items featured in upcoming weekly advertisementsResolved customer disputes and escalations

Financial Management, Business

Financial Management