Colton Neff Email & Phone Number

Remote

Job Description:- Coordinate with multiple travel partners and clients based on their unique circumstances by actively listening, engaging, offering advice and executing travel based on this- Develop and implement travel programs with stakeholders to ensure proper procedures are followed with utmost trust and professionalism- Create and reconcile travel related expenses specific to each travel program with careful detail and execution resulting in extreme satisfactionBackground of Corporate Traveller Canada:Corporate Traveller has been focusing on the travel needs of small to medium enterprises (SME) for over 20 years and is known for great service and highly motivated travel experts.The Corporate Traveller team is the best in the business, just ask our clients. Our travel experts are highly experienced and have the exceptional product knowledge to deliver airfare and accommodation options that will have an immediate and positive impact on the bottom line of our clients.Our flexible business model is shaped to match the distinctive needs of SMEs, enabling us to better understand their travel requirements, offer tailored solutions and build long-term partnerships.As part of the Flight Centre Travel Group (FCTG), Corporate Traveller is backed by the global network of one of the world's largest travel agencies. Corporate Traveller clients benefit from professionally managed travel programs, access to flexible payment options, clear financial reporting, and dedicated 24/7 service.

Remote

As a Support Specialist - Advisors, I work alongside Support Advisors and act as a subject matter expert empowering Advisors to deliver the best Support experience possible to our Merchants. I directly support both our Merchants and frontline teams. I am expected to assist and resolve problems, troubleshoot, diagnose, confirm assumptions, educate and provide a deeper understanding of the Advisor craft and workflow. In this role, I am responsible for collecting information, writing, and maintaining training materials which broaden the knowledge base Advisors will use in servicing Merchants. I also mentor, train and guide less experienced Advisors, and assist in driving productivity in reaching set targets and intended outcomes.

Remote

- Use clear communication and well directed leading questions to gain an understanding of merchant needs- Utilize all available resources to offer merchants clear and concise information while offering a relationship based customer experience- Use multiple live channels such as chat, emails, and phone interactions to listen, teach, problem-solve and offer tailored growth opportunities with Shopify merchants- Keep updated with new technology to connect merchants with potential new features or advancements to ensure they get the most out of the Shopify platform

- Coordinated with multiple travel partners and clients based on their unique circumstances by actively listening and offering advice- Developed and implemented travel programs with stakeholders to ensure proper procedures are followed with utmost trust and professionalism- Created and reconciled travel related expenses specific to each travel program with careful detail and execution resulting in extreme satisfaction

West Kelowna, British Columbia, Canada

- Maintained relationships with various suppliers and partners in the travel industry, allowing for an optimal trip based on the clients budget and preferences- Initiated a Marketing Director role where I worked directly within the community to increase brand awareness, which le to increased sales by 25% year over year- Maintained revenue streams by keeping detailed customer records and regularly offering additional services

Bachelor Of Business Administration (Bba), Business And Personal/Financial Services Marketing Operations

Bachelor of Business Administration: Major Financial Services

High School Diploma