Colton Watson Email and Phone Number
Colton Watson work email
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Colton Watson personal email
I have extensive experience in cultivating relationships with key customer stakeholders and overseeing delivery of high-quality support and service, which allows me to shape the overall customer success strategy. An accomplished leader, I excel at mentoring and motivating customer success teams to improve account performance. This includes providing coaching on effective communication and best practices to consistently deliver on business goals and drive revenuegrowth. By gaining deep insights into account needs, I can serve as the voice of the customer and influence the overarching roadmap and strategy. I am highly adept at collaborating cross-functionally with product, sales, and marketing teams, as well as senior executives and other key stakeholders. In addition, I am well-versed in identifying and implementing improvements to boost close rates, NPS, productivity, and efficiency.
Theguarantors
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Director Of Customer SuccessTheguarantors Jan 2023 - PresentNew York City, New York, UsMy role focuses on leading day-to-day customer success operations, overseeing a high-performing team, and driving account penetration and relationship cultivation with enterprise and mid-market customers.My key achievements: - Shaped account strategy, influenced product roadmap, and identified process improvements by partnering with executive-level account stakeholders to address high-level issues and gather feedback. - Enhanced interdepartmental workflows and ensured cross-functional alignment by collaborating with sales, marketing, and product development leadership.
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Manager, Customer SuccessTheguarantors Feb 2022 - Jan 2023New York City, New York, Us
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Customer Service ManagerNext Insurance Nov 2021 - Feb 2022Palo Alto, California, UsIn this role, I managed an eight-member team of licensed insurance agents focused on advising SMB and mid-market clients on a broad range of commercial insurance needs.My key achievements: - Built a high-performing team, providing mentoring and guidance to close knowledge gaps, elevate quality, and maximize customer satisfaction. - Cultivated relationships with business owners and executives, including responding to complex questions and escalated issues. -
Commercial Lines Claims Adjuster/Generalist Claims AdjusterProgressive Insurance Nov 2019 - Nov 2021Mayfield Village, Oh, UsDuring my tenure with Progressive, I earned multiple promotions to hold accountability for managing and negotiating claims for commercial policyholders in accordance with contractual obligations.My key achievements: - Developed strong relationships with business owners and executives, maintaining a high level of satisfaction by balancing customer needs with company policies to efficiently settle claims. - Prioritized a high volume of claims, promptly responded to policyholder inquiries, and expedited settlement to provide customers with critical funds in a timely manner. -
Claims Onboarding CoachProgressive Insurance Sep 2018 - Nov 2019Mayfield Village, Oh, UsI led and mentored newly hired claims adjusters during their onboarding period to ensure their work product adhered to company policies and contractual requirements.My key achievements: - Leveraged expertise to advise team members on interpreting insurance policies and navigating ambiguity to properly settle claims in best interest of company and policyholders. - Achieved 17% improvement in training success rate (based on agent QA performance in first month post-training) by spearheading development and implementation of comprehensive training materials.
Colton Watson Skills
Colton Watson Education Details
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Texas Tech UniversityMinor In Business
Frequently Asked Questions about Colton Watson
What company does Colton Watson work for?
Colton Watson works for Theguarantors
What is Colton Watson's role at the current company?
Colton Watson's current role is Director of Customer Success @ TheGuarantors | Insurance Agent, Property & Casualty.
What is Colton Watson's email address?
Colton Watson's email address is co****@****ors.com
What schools did Colton Watson attend?
Colton Watson attended Texas Tech University.
What skills is Colton Watson known for?
Colton Watson has skills like Leadership, Customer Experience, Presentation Skills, De Escalation, Public Speaking, Coaching And Developing, Google Sheets, Microsoft Powerpoint, Data Analysis, Negotiation, Google Slides, Customer Relationship Management.
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