Colton Shaw Email & Phone Number

Chapel Hill, Nc, Us

Palo Alto, California, Us

Palo Alto, California, Us

Technologies: Docker, Docker-Compose, Golang, React.js, Typescript, Electron, SAML, LDAP, OpenID, Linux, PostgreSQL, MySQL, and Bash.Acted as the primary technical engineer to help guide key customers through our product’s implementation, integration, and expansion. A key component is identifying and architecting the key points of integration for the Mattermost platform within the customer’s environment.- Responsible for leading the delivery and onboarding of customers from sales hand-off through technical discovery, systems configuration, testing, and end-user rollout.- Actively contributed to code enhancements and bug fixes using Golang, Typescript, and React.- Worked to identify customer bugs, build reproductions of those locally, and build/test fixes.- Identified areas of our product key customers were not getting the total value and worked closely to roll this out within their company.- Dedicated support to federal and high-value customers to ensure they are continuously satisfied with the product and that any technical issues are resolved quickly.

Palo Alto, California, Us

Technologies: Docker, Docker-Compose, Golang, React.js, Typescript, Electron, SAML, LDAP, OpenID, Linux, PostgreSQL, MySQL, and Bash.Drove customer success through the adoption and support of Mattermost across a global network of customers. This included front-line support across a variety of technologies like Docker, Postgres, MySQL, Kubernetes, Nginx, SAML, LDAP, and more.- Actively contributed to code enhancements and bug fixes in Golang, React, and Typescript.- Assisted with launching a knowledge-based to resolve common customer problems and provided documented troubleshooting steps.- Subject Matter Expert for SAML, LDAP, and OpenID using Keycloak, ADFS, Okta, and OneLogin.

San Jose, Ca, Us

Surpasses client expectations in the deployment and management of network automation tools in global networks spanning telecom, government, and retail verticals. Elevates customer experience (Cx) with best-in-class bug support, solution enhancements, and detailed documentation.- Diagnosed and resolved chronic and acute issues using Cisco and Juniper devices, F5 load balances, Huawei, Nokia Alcatel, and Linux Servers.- Engaged with a high-value customer to resolve complex issues, generate open channels of communication, and develop a roadmap for data delivery.- Diversified cross-product troubleshooting strengths to promote customer satisfaction, accelerate resolutions, and production delays.

Optimizes a $1.5M/year organization providing stability, integrity, and accountability at all levels. Automates new technologies that have eliminated 100s of work hours, identifies reporting gaps, and builds data reporting and analytics tools. Guides cross-functional teams to execute web server migrations and enhancements.— Identified a gap in reporting and data analytics concerning finances. This resulted in the need for hands-on implementation of new technologies like Sage Intacct, Quickbooks, and Expensify to close these financial gaps.— Continuously building data reporting and analytics tools to further understand and view our data in ways that technical and non-technical minds can take actionable insights.

Cary, Nc, Us

Designed training solutions, plans, and initiatives for business clients in a $1 million yearly sales territory. This includes gaining an in-depth understanding of the client’s needs by eliciting business and system requirements, defining goals, and understanding the existing network infrastructure. These clients ranged from small businesses to large government organizations.- Expanded the territory from $800K to $1.6M in just two years.

Overland Park, Kansas, Us

Provided a tailored customer experience for Sprint clients in order to build the optimal wireless solution for their specific needs. Clients ranged from small families to large businesses. Successfully achieved number one total sales in the region fin August 2013 and January 2015.

Bachelor Of Science - Bs, Information Technology—Security

Associate Of Arts (A.S.), Information Technology