Colton O'Farrell

Colton O'Farrell Email and Phone Number

Customer Success @ Nickel
Chicago, IL, US
Colton O'Farrell's Location
Chicago, Illinois, United States, United States
Colton O'Farrell's Contact Details

Colton O'Farrell work email

Colton O'Farrell personal email

About Colton O'Farrell

Driven and results-focused sales leader with over 5 years of experience managing strategic accounts, driving growth, and leading data-driven initiatives in fast-paced environments. I combine a creative problem-solving approach with business strategy to consistently exceed targets and deliver impactful solutions.I’ve successfully built strong client relationships and expanded market reach across various industries. I am committed to ensuring everyone has a seat at the table and to being the change that fosters inclusion and drives cultural transformation. I thrive on challenges, and I’m passionate about making an impact for businesses and my team alike.I’ve gained valuable experience in sales, customer success, marketing, and leadership, which has shaped my ability to connect with people and drive results. I’m constantly seeking new opportunities to learn, grow, and improve how I tackle challenges.Outside of work, you’ll often find me hanging out with friends and my two cats, Fran and Biscuit, sweating through a HIIT class, or enjoying the outdoors—whether that’s a scenic hike, discovering new places, or simply touching some grass. I love veganizing recipes in the kitchen, dancing at concerts, and getting lost in a good book or movie. Music, adventure, and good food are my passions, and they keep me inspired both at work and in my personal life.

Colton O'Farrell's Current Company Details
Nickel

Nickel

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Customer Success
Chicago, IL, US
Colton O'Farrell Work Experience Details
  • Nickel
    Customer Success
    Nickel
    Chicago, Il, Us
  • Factor
    Founding Customer Account Manager
    Factor Jul 2022 - Jan 2024
    Cambridge, Ma, Us
    Sales and Customer Success leader skilled in onboarding, nurturing, and expanding customer relationships. Joined the company at its early stages with no paying customers and grew the customer base through strategic sales and customer success efforts. Generated $571.6k in qualified ARR for 2023 by identifying opportunities and driving expansion across enterprise accounts. Acted as a customer advocate, collaborating cross-functionally with product, marketing, and design teams to define ideal customer profiles and align solutions with market needs. Developed 10+ high-impact sales and customer success resources, including case studies and enablement content, leading to an increase in customer engagement.Led the customer journey from pre-sale to post-sale using HubSpot, ensuring seamless collaboration and transparency across teams. Evaluated software solutions to optimize success strategies and presented key recommendations to the executive team. Stepped into an interim Head of Sales role, leading sales and customer success initiatives during a critical growth phase, and mentoring new team members. Actively engaged with customers and industry leaders at key conferences like IME and ATX, strengthening client relationships and staying at the forefront of industry trends.
  • Sps Commerce
    Account Executive, Supplier Sales
    Sps Commerce Jul 2021 - Jun 2022
    Minneapolis, Mn, Us
    Sales leader with expertise in strategic account management, revenue growth, and relationship building. Managed a portfolio of 800 vendor accounts in Southern California before being promoted to oversee 1,600 accounts in Quebec, including existing, churned, and competitor clients. Drove revenue growth by identifying upsell opportunities, particularly ERP integrations with cloud-based EDI technology, and strengthening customer relationships through proactive check-ins and tailored solutions.Leveraged Salesforce for reporting and territory management, consistently uncovering growth opportunities within existing accounts and new prospects. Targeted companies experiencing system disruptions or outdated technology, capitalizing on competitor challenges and industry shifts. Developed and maintained channel partnerships that contributed to a steady pipeline of qualified leads and new business opportunities.
  • Sps Commerce
    Associate Account Executive, Supplier Sales
    Sps Commerce Feb 2021 - Jul 2021
    Minneapolis, Mn, Us
    Associate Account Executive with expertise in driving new business, supporting regional account managers, and resolving complex customer issues. Generated qualified opportunities and collaborated with account managers to close high-value ERP integration deals, contributing to significant revenue growth. Managed conflicts and escalations related to billing, accounts, and transactions, ensuring seamless progress and customer satisfaction.Created customer health reports that identified growth opportunities, leading to increased renewals and upsells. Worked cross-functionally with sales, product, and account teams to share insights, resolve customer issues, and refine success strategies. Spent significant time prospecting through cold calls, email sequences, and analyzing reports to drive new opportunities.
  • Sps Commerce
    Account Executive, Community Enablement
    Sps Commerce Jul 2019 - Feb 2021
    Minneapolis, Mn, Us
    Account Executive in Community Enablement with a track record of driving vendor adoption and ensuring successful retailer campaigns. Led 200+ retailer enablement campaigns, driving vendor adoption of updated partner EDI specifications. Managed and onboarded all new Costco and Costco Canada vendors, ensuring compliance with EDI requirements. Addressed objections and managed noncompliant vendors, escalating issues to the executive buying team for timely resolution.Sold a full range of solutions to qualified customers and collaborated cross-functionally on larger opportunities. Closed over $250,700 in commissionable ARR, achieving 173% of quota in 2020. Recognized as a Century Club recipient and Sales Excellence Award winner. Competitively closed 34 opportunities against competitors in 2020.
  • Clinique Ountenti
    Office And Laboratory Assistant
    Clinique Ountenti May 2017 - Aug 2017
    Completed a three-month internship at a healthcare clinic in Burkina Faso, assisting with administrative tasks to improve clinic efficiency. Collected payments and maintained accurate digital records for patient visits, ensuring transparent and efficient transactions. Updated and organized patient information in the clinic’s database, transitioning from paper records to digital systems, which enhanced record-keeping and streamlined patient flow. Observed and assisted during patient consultations, gaining valuable insights into healthcare practices in resource-limited settings. My technical skills were highly appreciated by the staff, helping to improve documentation and operational efficiency.

Colton O'Farrell Skills

Customer Service Microsoft Office Microsoft Excel Public Speaking Microsoft Word Microsoft Powerpoint

Colton O'Farrell Education Details

  • University Of Minnesota
    University Of Minnesota
    Political Science And Government

Frequently Asked Questions about Colton O'Farrell

What company does Colton O'Farrell work for?

Colton O'Farrell works for Nickel

What is Colton O'Farrell's role at the current company?

Colton O'Farrell's current role is Customer Success.

What is Colton O'Farrell's email address?

Colton O'Farrell's email address is co****@****ail.com

What schools did Colton O'Farrell attend?

Colton O'Farrell attended University Of Minnesota.

What skills is Colton O'Farrell known for?

Colton O'Farrell has skills like Customer Service, Microsoft Office, Microsoft Excel, Public Speaking, Microsoft Word, Microsoft Powerpoint.

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