Colton O'Farrell Email & Phone Number

Chicago, Il, Us

Cambridge, Ma, Us

Sales and Customer Success leader skilled in onboarding, nurturing, and expanding customer relationships. Joined the company at its early stages with no paying customers and grew the customer base through strategic sales and customer success efforts. Generated $571.6k in qualified ARR for 2023 by identifying opportunities and driving expansion across enterprise accounts. Acted as a customer advocate, collaborating cross-functionally with product, marketing, and design teams to define ideal customer profiles and align solutions with market needs. Developed 10+ high-impact sales and customer success resources, including case studies and enablement content, leading to an increase in customer engagement.Led the customer journey from pre-sale to post-sale using HubSpot, ensuring seamless collaboration and transparency across teams. Evaluated software solutions to optimize success strategies and presented key recommendations to the executive team. Stepped into an interim Head of Sales role, leading sales and customer success initiatives during a critical growth phase, and mentoring new team members. Actively engaged with customers and industry leaders at key conferences like IME and ATX, strengthening client relationships and staying at the forefront of industry trends.

Minneapolis, Mn, Us

Sales leader with expertise in strategic account management, revenue growth, and relationship building. Managed a portfolio of 800 vendor accounts in Southern California before being promoted to oversee 1,600 accounts in Quebec, including existing, churned, and competitor clients. Drove revenue growth by identifying upsell opportunities, particularly ERP integrations with cloud-based EDI technology, and strengthening customer relationships through proactive check-ins and tailored solutions.Leveraged Salesforce for reporting and territory management, consistently uncovering growth opportunities within existing accounts and new prospects. Targeted companies experiencing system disruptions or outdated technology, capitalizing on competitor challenges and industry shifts. Developed and maintained channel partnerships that contributed to a steady pipeline of qualified leads and new business opportunities.

Minneapolis, Mn, Us

Associate Account Executive with expertise in driving new business, supporting regional account managers, and resolving complex customer issues. Generated qualified opportunities and collaborated with account managers to close high-value ERP integration deals, contributing to significant revenue growth. Managed conflicts and escalations related to billing, accounts, and transactions, ensuring seamless progress and customer satisfaction.Created customer health reports that identified growth opportunities, leading to increased renewals and upsells. Worked cross-functionally with sales, product, and account teams to share insights, resolve customer issues, and refine success strategies. Spent significant time prospecting through cold calls, email sequences, and analyzing reports to drive new opportunities.

Minneapolis, Mn, Us

Account Executive in Community Enablement with a track record of driving vendor adoption and ensuring successful retailer campaigns. Led 200+ retailer enablement campaigns, driving vendor adoption of updated partner EDI specifications. Managed and onboarded all new Costco and Costco Canada vendors, ensuring compliance with EDI requirements. Addressed objections and managed noncompliant vendors, escalating issues to the executive buying team for timely resolution.Sold a full range of solutions to qualified customers and collaborated cross-functionally on larger opportunities. Closed over $250,700 in commissionable ARR, achieving 173% of quota in 2020. Recognized as a Century Club recipient and Sales Excellence Award winner. Competitively closed 34 opportunities against competitors in 2020.

Completed a three-month internship at a healthcare clinic in Burkina Faso, assisting with administrative tasks to improve clinic efficiency. Collected payments and maintained accurate digital records for patient visits, ensuring transparent and efficient transactions. Updated and organized patient information in the clinic’s database, transitioning from paper records to digital systems, which enhanced record-keeping and streamlined patient flow. Observed and assisted during patient consultations, gaining valuable insights into healthcare practices in resource-limited settings. My technical skills were highly appreciated by the staff, helping to improve documentation and operational efficiency.