Colton Perry (He/His/Him) Email and Phone Number

• Led expansion program to open our first international office, worked cross-functionally with HR, Finance, Accounting, SalesOps, and Legal to manage dependencies, deliverables, and communicate progress to leadership; opened office on time and in budget with 7 expats and 2 local hires• Oversaw program to deliver key business metrics to executive team by partnering with data analytics, data eng, and functional partners to design dashboards, met monthly with executives to inform company strategy• Collaborated with Equity team to streamline equity approval process, automated communication, and created centralized location to view process status, reduced average days to complete process from 20 to 16 days

• Managed team of analysts building pipeline management tool, defining evaluation metrics and providing insights to executives on resource capacity, planning, and prioritization; reduced request turnaround time by 3 days • Led cross-functional effort with Sales, Finance, and IT by collaborating on process design and defining requirements to automate customer invoicing saving 80 resource hours a week• Built reporting process and mobile app to enable 200+ sales partners to report wins, losses, and revenue data across 5 products and 2 divisions, partnering with developers to determine technical and design tradeoffs• Executed Sales Ops leadership’s strategic initiatives, conducted root-cause analysis and analyzed data to digitally transform key business functions including automated contract setup and order error workflows• Evaluated lead generation process to determine automation and improvement opportunities, designed and deployed new process and application to identify over 3,000 new leads; reduced lead identification time by 80%

• Designed Tableau dashboard with KPI’s at each process step for exit interviews to provide executive leadership actionable insights for improving the process; resulted in exit interview response rate increase of 5%• Collaborated cross-functionally with Org Effectiveness and Project Management to identify data points to standardize project and business group reports, project evaluations, and intake processes• Established project intake process and technology solution; provided streamlined submission experience and reduced bias in analysis through defined metrics• Supported planning and change management functions for multiple transformation projects

• Led Pricing, CS, and Order Management using agile project methodology to implement ERP, pricing engine, and eCommerce, which facilitated $100M in monthly transactions, used by 2,000+ employees• Designed future-state of 31 business processes for Order Management, Customer Service, and Pricing workstreams and translated 300+ functional requirements into system configurations and customizations• Created customer onboarding and change management plan to bring 100+ B2B customers onto clients’ new e-commerce platform; resulting in 100% of customers onboarded on-time and no customer turnover• Leveraged customer service case data to design and recommend new case management system, successfully convincing client to implement; reduced average customer case time by 23%• Conducted voice of customer research to determine ordering and service pain points, analyzed information to inform eCommerce design and back-end system processes• Drove new process design for a global retailer’s order-to-cash workstream to enable technology transformation and reduce average order to billing time by over 20%• Created customer experience roadmap to win, retain, and gain customers; introduced customer loyalty tiers leading to increase of 20% in customer retention beyond 5 years

• Conducted analysis of customer credit terms, credit limits, and upfront discounts to determine effect of changing credit limits on customer spending for clients 50 smallest customers, resulting in a $2M annual revenue increase• Performed project management activities, including expense reports, action item log, and risk & issue logs for a project team of over 30 people• Created architecture diagrams, project plan documents, test cases, database maps, budget reports, and mock-ups for 8 Model Inventory Risk forms

- Analyzed weekly past due PO’s and created a metric to automate the analysis using Vlookup, Countifs, Sumifs, Right, Len, and Or function’s.- Created excel spreadsheets that reduced survey data collection from one hour to one min.- Ran financial credit checks and analyzed suppliers in order to flag suppliers that may go out of business