Colton Robertson Email & Phone Number

Algonac, Mi, Us

Dearborn, Michigan, Us

As a key member of Ford's Cisco Collaboration planning & engineering team, I actively support the company's global UC infrastructure. My accomplishments include:• Orchestrating the relocation of North American SIP infrastructure, porting 65k user numbers from AT&T to Verizon, and successfully executing data center colocation projects.• Streamlining the DSP resources pool across Ford's North & South American facilities by analyzing requirements and upgrading resources.• Aiding E911 regulatory updates and transitioning UC environments from PRI circuits to centralized business SIP, resulting in reduced telecom costs.• Designing high-level and low-level UC system architectures, and configuring Cisco voice and analog gateways using SIP, SCCP, and MGCP protocols.• Overseeing hardware technology refreshes, developing custom dial plans, and conducting UC system audits to enhance efficiency and standards.• Managing projects to meet deadlines and milestones, reviewing customer service records for cost reduction, and ensuring accountability in telecom services.• Planning and executing cut-over installations, test plans, and troubleshooting efforts for seamless system implementation.

Cincinnati, Ohio, Us

Contractor @ Ford. Same info as above

New York, Ny, Us

(Formerly Netech Corporation) As a vital member of the Cisco voice engineering team, I focused on designing, configuring, and implementing voice and data systems for various business sectors.• Expertise in CUCM, CUCME, CUC, and CER design, installation, administration, and troubleshooting.• Configuring and upgrading Cisco voice routers for VoIP using H.323, SIP, and MGCP protocols.• Troubleshooting voice networks and gateways employing H.323, SIP, SCCP, and MGCP.• Executing Cisco UC upgrades for CUCM, CUC, and related devices.• Implementing VMware installations and migrating from MCS to virtual environments.• Integrating analog devices, such as voice gateways, FXO/FXS cards, and Cisco Analog Telephone Adapters (ATA) for emergency calls, faxing, paging, and third-party devices.• Handling PRI/T1 circuit integration, POTS lines, and telecom cabling troubleshooting.• Configuring and testing Survivable Remote Site Telephony (SRST) on voice gateways.• Supporting Cisco access switches for data and voice networks and configuring VLANs and ports as needed.• Assisting in wireless deployments, including basic configuration of wireless controllers and Cisco access points.

Camp Arifjan, Apo Ae, Kw

As a key support figure for US Army telecommunications in the Afghanistan region, I tackled both internal and external issues impacting daily operations. My main achievements include:• Managing the construction of 15 new modular Network Operation Centers in Afghanistan, overseeing operations and maintenance.• Supervising high-priority circuit actions and operations throughout the region.• Presenting up-to-date information at daily status meetings, ensuring commanders and staff have the necessary data for informed decision-making.• Coordinating contractor support for power remediation, quality assurance and checks, and emergency repairs at IT network hub sites.• Inspecting network facilities and SATCOM terminal sites to ensure adherence to established procedures and standards.

Macdill Afb, Fl, Us

As a team leader for a globally deployable communications team and selectively manned airborne unit.• Delivering secure data, voice, and video telecommunications to U.S. Special Operations and NATO forces across multiple deployments.• Successfully completing six high-stakes deployed missions, with two supporting three Afghanistan Commanding General Officers.• Configuring, operating, and maintaining Cisco switches and routers, NET VX voice switches, HAIPE encryption devices, SINGARS, Polycom VTC, and satellite terminals from SWE-DISH, L3, and Inmarsat.

Seoul, Kr

As the overseer and manager of South Korea's largest Technical Control Facility in a strategic signal unit, my key accomplishments include:• Supervising daily operations, circuit activations, diagnostics, and troubleshooting, while managing and training a diverse team of 16 local nationals and seven soldiers.• Ensuring facility policies, site and equipment maintenance, and testing for over 2,000 legacy and IP LAN/WAN circuits.• Achieving zero deficiencies in annual DISA inspections through trend analysis for all outages.• Effectively directing and tracking 3,000+ trouble tickets using Remedy, minimizing downtime.• Providing comprehensive weekly staff training on essential topics, such as multiplexers, testing, ATM, signal flow, Remedy reporting procedures, emergency power operations, and priority circuits.

Bachelor Of Information Technology And Security, Cisco Networks

Business Admin, Business