Colton Robbins Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

• Summary of Achievements:
• Successfully managed the implementation of Seismic products for financial services clients, overseeing multiple projects at once and ensuring timely, cost-effective, and high-quality delivery.
• Led cross-functional teams of up to 10 members, utilizing Monday.com to develop and maintain project plans, budgets, status reports, and change management documents.
• Communicated project progress, risks, and issues to relevant parties, both internal and external, to ensure alignment and mutual understanding.
• Worked closely with sales, account management, and product teams to identify new business opportunities and cultivate existing client relationships.
• Fostered strong relationships with executive sponsors, key stakeholders, and project team members alike, ensuring that all parties were aligned and invested in achieving project goals and priorities.

Indianapolis, Indiana, United States

• Summary of Achievements:
• Managed technical/implementation projects and served as the primary technical point of contact and product expert for two key enterprise accounts that totaled $4 Million in ARR. One of which was Lessonly's largest.
• Coordinated and addressed customer technical issues while fostering collaborative relationships with CX, support, engineering, and product teams.
• Proactively identified potential client risks and advocated for customers by facilitating requested improvements with product management and development teams.
• Consistently provided support and services to customers in compliance with SLAs.
• Collaborated with product and development teams to create comprehensive and effective product release documentation and presented these materials to clients.

Indianapolis, IN, United States

• Summary of Achievements:
• Guided customers through implementation on various technical fronts such as integrations and SSO.
• Fostered trustworthy relationships with customers by effectively communicating and asking questions to understand their company's needs, goals, and priorities.
• Exhibited exceptional problem-solving skills and teamwork to deliver a superior customer experience.
• Maintained an expert-level knowledge of Lessonly's products and services to provide efficient care and support via live chat, email, telephone, and video.
• Notable statistics: CSAT: 4.86 | QA Score: 96% | Resolved Chats: 3,640

Indianapolis, Indiana

• Summary of Achievements:
• Provided excellent customer service to both first-time and repeat clients through various communication channels, including over-the-phone, email, and face-to-face interactions.
• Established strong connections with businesses and individuals in the Indianapolis area via phone, email, in-person meetings, and networking events to sell a range of ticket packages, from full and partial season.
• Demonstrated exceptional verbal and written communication skills and maintained outstanding organizational abilities while managing and servicing 96 Season Ticket Holder accounts.

Greater St. Louis Area

• Summary of Achievements:
• Demonstrate an unwavering commitment to customer service by actively listening and asking clarifying questions to resolve complex issues, achieve win-win outcomes.
• Consistently met performance benchmarks in both accuracy and volume by resolving an average of 300 inquiries via phone and email every week.
• Continuously contribute to team culture by creating and implementing unique initiatives, which drive new business results.
• Achieved a monthly average of 1,000 calls and 2,000 emails, resulting in total revenue generation of over $605,000.

Charlotte, North Carolina Area

• Summary of Achievements:
• Created and tailored recruitment and marketing strategies that resulted in the establishment of five new chapters at four Division 1 Universities and one Division II University.
• Successfully recruited 130 men over the course of 22 weeks, which involved 800 cold calls, 420 initial face-to-face meetings, and 250 subsequent meetings.
• Organized philanthropic and recruitment events to promote the chapter's brand and establish its identity on campus, while increasing Greek community involvement and awareness.
• Oversaw a personal hospitality and travel budget, in addition to managing four separate project budgets totaling $25,000.

Charlotte, North Carolina Area

• Summary of Achievements:
• Successfully organized travel logistics for visits to 38 universities across 13 states over four academic semesters.
• Provided valuable advice to 340 undergraduate student officers across 34 chapters, focusing on a range of topics such as strategic planning, recruitment, member education, event planning, fundraising, operations, and.
• Identified areas of strength and weakness within existing and new chapters and provided guidance for creative problem-solving.
• Conducted leadership workshops for audiences ranging from 1 to 110 people, centered around relationship development, financial management, recruitment coaching, short and long term strategic planning, and public.