Goal: Bridge the gap between business objectives and technical solutions within software development teamsValue: Focus on gathering and analyzing requirements for the company's app and web/mobile platforms, ensuring that updates aligned with user needs and business strategies while improving overall customer experience and operational efficiencyMy Contribution:• Drove product development for iOS, Android, and Web applications, aligning product strategy with company objectives and e-commerce goals• Gathered requirements and authored user stories with defined acceptance criteria• Facilitated effective communication between cross-functional teams, containing onshore and offshore developers, product owners, and business analysts across multiple development teams (Middleware, iOS, Android, and Web)• Use of regular Agile ceremonies such as stand-ups, sprint planning, backlog grooming, and sprint retrospectives to ensure timely delivery of sprint commitments and goals

Goal: Assist on Agile and Waterfall projects surrounding the rollout of smart meters across Xcel Energy states of operationValue: Wide range of large projects support between multiple teams within the business and its vendorsMy Contribution:• Functional and Non-Functional Requirements Gathering• Organized and led cross team meetings with system architects, team members, and project managers• User story, acceptance criteria, and ticket creation in JIRA as well as monitoring through project lifecycle• Direct work with system architects creating Fault Tree Analysis and Security Traceability Matrix

Goal: Demonstrate a thorough understanding of the functional lines of business, and an ability to identify and quantify business/system process improvements through the use of technologyValue: Provide overall system support and knowledge with a high level of expertise in specific systems and processesMy Contribution: • Led IT projects including implementations, system and process improvements, and system enhancements designed to meet business needs• Managed resort application software, including functional requirements, implementation, technical support, and application support• Worked with centralized teams to identify, report and prioritize bugs in various business systems• Perform or coordinate systems updates, and provide training or documentation related to such updates as necessary

Goal: Assist in the installation of hardware and software and support at the 17 new resorts currently integrating under the Vail Resorts umbrella of operationsValue: Direct hands-on experience in the implementation and support of the newly acquired resorts transitioning onto the Vail Resorts platformMy Contribution: • Troubleshooting various errors and issues in the Vail Resorts POS System using tools such as Guest Connect, SQL, and Application Manager• Extensive attention to detail and use of communication to troubleshoot, install, test, document, and support various software and hardware company wide• Offered technical support, training, and communication to managers, end users, IT, and PC Techs of all 37 North American Vail owned resorts as needed• Acted as a liaison between multiple teams on various projects and support tickets

- Assist in the distribution, monitoring, and documentation of business assets- Gathered business requirements and utilized internal tools to troubleshoot asset errors- Analyze and monitor assets across multiple platforms and providers - Participated in cross-function teams to be an effective liaison between Comcast and its providers- Documented workflow processes between Comcast and its stakeholders

- Analyzed problems and provided solutions to end users for hardware and software.- Worked with end users to determine the issue and recommend or implement solution- Helped design mandatory cyber security and privacy training for all users at the company- Prepared and installed new computers, access points, printers, and phones