Colton Varner Email & Phone Number

Phoenix, AZ, US

Phoenix, Arizona, United States

Los Angeles, California, United States

• Partner with senior leadership to define and implement operational strategy; oversee day-to-day activities and report directly to Regional Director of Operations.
• Empower employees with strong leadership and coaching; recruit and train a team of 25+ people from department heads to front and back of house staff.
• Mentor staff with a focus on continuous improvement and professional development; cultivate a positive and productive workplace culture driven by accountability.
• Collaborate in creating budgets, profit and loss statements, and revenue forecasting; offer actionable insights and recommendations drawn from industry experience.
• Toured and sold memberships, generating $26K+ in monthly revenue and bringing property to 100% occupancy.
• Planned and produced 30+ events within six months, achieving significant revenue via bar and ticket sales.

Los Angeles Metropolitan Area

• Engaged with members on a daily basis to build rapport, identify needs, and gauge overall satisfaction; solicited constructive feedback to improve membership offerings.
• Directed front of house staff, assigning duties and assessing performance; managed payroll for entire property, including tip sheets for food and beverage employees.
• Handled all aspects of purchasing and receiving throughout the organization; enforced proper inventory tracking measures and established new par levels.
• Excelled as primary point of contact for all third-party contractors operating for the property; built strategic vendor partnerships and audited vendors to reduce costs by 10%.
• Spearheaded creation of standard operating procedures to optimize member experience, increase staff productivity, and deliver outstanding customer service.
• Project-managed the six-month reconstruction of the kitchen and bar; coordinated with relevant government agencies to secure proper permitting for the kitchen and to operate as an event space.

Los Angeles, California

• Delivered comprehensive A/V and IT support for a wide range of private events; notable clients included Women in Tech, Netflix, HBO, The Grammys, and YouTube.
• Maximized cooperation and efficiency among the A/V and IT teams while supporting conference setups, printing, software, hardware, and WIFI issues.
• Introduced easy-to-understand tech SOPs for all staff; created and implemented effective onboarding and offboarding processes for staff and members.
• Led and motivated a team of ~10 employees through the installation and configuration of all tech components for the new Bradbury location while operating 20% under budget.
• Championed new technologies that lowered costs, bolstered security, and increased productivity across multiple locations; streamlined the member experience and improved member satisfaction by 30%.

Los Angeles, California

• Played key role in the opening of NeueHouse’s second location while learning multiple positions within the company; found innovative ways to lower member costs without sacrificing quality.
• Kept current on market trends, competitor strategy, and competitor rates to identify business and profit growth opportunities; presented detailed reports to the executive team.
• Originated an efficient shipping and receiving process for all members and staff that achieved zero lost or stolen shipments over two years.

Phoenix, Arizona Area

• Tracked company’s environmental impact using real time data to monitor emissions, yielding a marginal decrease in toxins emitted into the environment; reported directly to state and county environmental protection.
• Facilitated staff safety training and OSHA certification; served as trusted resource in critical safety and environmental matters.
• Passed government audits and inspections with no violations for the entire nine years spent with the company.