Providing IT Support to HSE end users.

• Meeting and exceeding KPI targets when selling top of the range Volkswagen commercial and passenger vehicles. • Responsible for display standards of cars. Positioning vehicles in the forecourt and showroom to enhance visual merchandising and impact branded stock increasing sales and brand power. • I created a sales leads database from a list of returning customers. Filtering customers on rotation with key indicators such as car finance and NCT renewal. This generated a list for cold calling clients. This process increased sales across the company.• Endorsed brand power by recording marketing videos for promotions and sales and publicising them on social media.• Building rapport and trust with business customers by prioritising repairs and ensuring they received loan vehicles quickly lessening down time and business impact. • Improved product knowledge of Volkswagen by research and engaging with our mechanics to ascertain common faults and what advise we can give customers. • Responsible for detailed and accurate documentation of purchases and registering vehicles with Dept of Transport • Consistently high scoring on customer feedback and supplier satisfaction.• First aid trained and CPR responder

• Top Sales Advisor in a busy customer facing outlet for over 8 years. Achieving weekly and monthly KPI’s, store and individual sales targets• Responsible for banking & reconciliation, opening & closing the store, all key holding duties including alarm call out.• Report to head office to identify sales trends, detect barriers to efficiency and recommend improvements or solutions.• Phone, devices and contracts are a highly competitive marketplace. I trained my team in spotting opportunities for upselling and cross selling.• Constantly learning about the spec of the latest device or the terms of new packages or contracts.• Responsible for ordering stock, ensuring all documentation and paperwork was in order

• Assisting Store Manager in the general day-to-day running of store operations.• Leading a team to deliver high standards in customer care and merchandising standards.• Achieving and maintaining a high score in the Mystery Shop programme. • Implementing promotion changes on the sales floor which represent the latest offers and promotions.• Motivating and incentivising staff to achieve daily insurance sales target, briefing, motivating and assisting team in achieving individual and store performance targets.