At Flood and Peterson, we invest time and resources to become entrenched in our clients’ businesses and truly learn what they do - and face - on a daily and long-term basis. Our initial engagement resembles the approach of a consultant with the objective of becoming a trusted partner. Flood and Peterson takes a consultative approach to understanding each client’s operations, business and growth strategy, financial position and philosophy and risk tolerance. This allows us to identify and prioritize physical, operational, and financial risks to help lower the cost of risk today — and anticipate future risk issues.Our strengths lie with risk identification and overall program design that will meet the challenges of time. It is the design and placement of program, combined with our knowledge and timely delivery of services that make the difference. Our level of commitment to our clients is who we are and we make it a priority.Other reasons to choose Flood and Peterson?• 80+ years in business – with deep roots throughout our communities• We are a 2017 Northern Colorado BBB Torch Award nominee• The Denver Business Journal put us on the 2018 Corporate Philanthropist Top 25 List

- Increased annual gross sales by 40% from 2015 to 2017. - Surpassed annual unit sales targets by on average 32% - 3 years straight.- Used Customer Relationship Management software to monitor and focus on customer satisfaction to enhance long term retention.- Developed new business leads to increase client base through focused personal marketing efforts.- Maintained comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with value based comparisons.- Built relationships with businesses in the community to establish long-term business growth.

- Responsible for providing exceptional customer service on over 100 phone interactions daily.- Multi-tasked both phone calls and emails to ensure maximum efficiency in handling product orders and warranty claims.- Accountable for resolving large number of email inquiries.- Promptly resolved all customer requests, questions and complaints.

• Responsible for creating personalized fitness and strength training routines for 26 athletes• Developed throwing technique and mechanics • Taught the mental aspect of competition and working directly with athletes on social growth to be able to increase confidence• Monitored grades to ensure eligibility and college graduation• Maintained statistics on athletes weight lifting, throwing distances and sprint times

- Managed accounts on 15 different brake and wheel vendors. - Ensured that all orders are processed and shipped in timely manner.- Worked directly with vendors on daily purchase orders and confirmations.- Responsible for updating daily reports to ensure accurate arrival dates.- Trusted to work with Customer Service Representatives and sales on resolving issues with product and shipping delays.- Filed all expedited and non-stock purchase orders.