Terrell Colyer Email & Phone Number

New Jersey, United States

- Efficiently lead and coordinated backup hardware/software refresh projects for 10+ sites to ensure infrastructure remains under vendor support- Create Standard Operation Procedure and policy documentation to serve as a guide for all team members- Contribute to ITSM ServiceNow buildout by offering recommendations for automated process improvement and designing forms to streamline common service requests- Develop remediation plans to solve reoccurring infrastructure problems; reducing daily triggered alerts by 60%- Assist with the talent recruitment process by serving as an interviewer for potential candidates

Greater Chicago Area

- Proactively managed SAN and NAS storage environments for maximum uptime- Coordinated break/fix services and planned maintenance activity with third party vendors for various storage and backup technologies- Configured Windows and Linux client backups according to company standards to ensure data recoverability meets RPO and RTO requirements- Troubleshot backup failures and implemented changes for overall performance improvement while following the change management process- Administered various types of on-demand data recovery services; restoring files, databases, and virtual machines to meet SLA requirements

Greater Chicago Area

- Provided on-call preventative maintenance for various NetApp products- Racked, stacked, cabled, and configured enterprise storage systems according to vendor best practices- Lead service requests for software upgrades and storage expansions- Established a direct line of communication with clients to thoroughly address any questions prior to arriving onsite to carry out service

- Effectively answer technical questions regarding software and their requirements - Provide solutions using FTP access, Remote Assistance, and/or client interaction - Submit and respond (to) issues using Footprints Ticketing software - Establish, create, and remove directories using SSH and Dreamweaver- PC hardware and software upgrading - Assisted in the Active Directory migration process - Test and evaluate applications such as Drupal and Help Center Live- Troubleshoot TCP/IP connectivity related issues and escalate if necessary - Develop and maintain the university web site using HTML- Map hard drives for client access- Configure devices such as printers to be shared over the network- Back up client data using the differential method

- Designed spreads for Jet magazine with creative composition and luring color combinations- Managed projects such as the 2008-2009 GMC College Guide and Ebony Archiving- Prepared images for both web and printing purposes

- Produced and managed graphic design projects including mass printing, POP, and matting - Prepared photographs and related copy for the web- Facilitated set-up and teardown of several promotional events- Managed the distribution and fulfillment of prizes, giveaways, and other marketing collateral

Networking Career Program, Information Technology

Ba In Graphic Design, Art

Activities and Societies: Phi Beta Sigma Fraternity Inc.,Department of Art and Design Merit Award Thurgood Marshall Scholar Recipient.