• Third year 111% year over year growth. Oversaw rapid expansion into a second location, full restaurant/bar, and second warehouse. 138 full time employees with excellent benefits and oversaw the implementation of KPI's and bonus structures.• Second year 81% year over year growth. Valuated company at just under $17M in a partial equity sale in our 23rd month of operating. 32 full time employees with some benefits and oversaw the rapid expansion of our fulfillment and inventory into a new warehouse.• Oversaw initial start-up of company with $1.1M in funding, achieving over $2.2M in gross sales first year, tracking an 18% month over month gross increase in sales consistently past the 10th month of operations.• Oversee company operations to include executive oversight, financials, technology implementation, structural organization, and strategic process development and implementation, with an emphasis on macro strategic forecasting.

• Oversee company operations to include executive oversight, financials, technology implementation, structural organization, and emergency response coordination• Project Management – Leader on over $5M per annum in Commercial Construction, requiring direct management of sub-contractor oversight, client relations, and quality control

The overall program description is to deliver world class support assistance to customers who purchase Microsoft products and services, specifically O365. The Concierge Ambassador program involves working directly with Microsoft customers and partners to ensure success as they transition their businesses to Office 365. The Concierge Ambassador will help the customer realize the value in Office 365 through first active usage. Providing: New on-boarding support benefit to customers who purchase any paid SKU plan of Office 365.Drive the technical execution and provide automation improvements to drive maintain and improve customer satisfaction for the on-boarding of Office 365 customers.The Concierge team is a dedicated group of on-boarding experts who guide SMB customers in on-boarding their organizations to Office 365 services like Exchange Online, SharePoint Online, Lync Online, Office 2016, Office 365 Pro Plus and Yammer.They provide advanced support for Windows server hybrid deployments, migrations, and configurations, with an emphasis on Active Directory, Azure AD, and Powershell solutions. The Ambassadors provide tool assistance, customer support & guidance, and direct remote assistance to drive the successful and timely integration of customer environments and Office 365. The team leverages and extends upon a robust suite of automated checks built into the Office 365 service to provide a current state assessment once a customer engages.Key concepts of this program are: It is not traditional support, it is Proactive vs Reactive customer support/satisfactionIt is customer focused and services related. To provide information to the Product development team and assist in the creation of automation around the deployment of Office365. Concierge service reaching out proactively to new customers with 50 or less licenses.

Consulting with customers to find the right type of SSL a Certificate needed. Helping with CSR generation and install by Remote Desktop to servers. Responsible for setting up customers on Hosted Exchange email, setting up Outlook, backing up PST files from Outlook. Responsible for highest level of support of Office 365.

Brought on board to jumpstart/maximize eBay Department, encompassing sales, listings & customer service. Worked with team of 13, 5 office staff and 8 warehouse personnel. Build business through eBay listings designed to attract B2B or business-to-commercial-interest sales (such as listing 20 laptops at once). Facilitate correspondence, customer service support & problem resolution. Key Accomplishments:Drive $200K monthly in sales, including producing $25K in “out of the gate” results personally in first month. Met challenges of designing own job description & implementing it into existing team dynamics, as well as skillfully guiding/motivating assistants who had time-sensitive responsibilities with multiple departments.

Pivotal resource advising company owners how to turn around & optimize their business operation, encompassing POS system & inventory overhauls, staff structure review & modification of turnkey workflows. Key Accomplishments:Worked closely with owners to customize & integrate recommended policies to their business model. Achieved plan that not only produced exceptional results but fit owner’s vision. Paved the way for a 450% increase in company’s online sales traffic & saving of future costs, by completely renovating their inventory and streamlining their labor process.

Conceived and launched this organized games business, identifying marketing opportunities & executing multiple strategies (word-of-mouth & publicized promotions targeting niche market) to attain target goals. Responded quickly to changing game/product demands.Key Accomplishments:Grew business to $150K in sales in first year, but made decision to liquidate due to major difficulties with operating in a rural area, severe weather conditions and loss of a key business partner.Sold business for a considerable profit & set high industry standards throughout area for other businesses.

Leveraged marketing, financial & operations expertise to propel this retail game store to top of local market through event attendance & repeat customers. Launched business with $500 and a small inventory.Managed 4,000 sq.ft. store with 6 full-time employees handling customer service, online fulfillment & store maintenance. Instilled a positive culture of teamwork, communication and ownership.Wrote business plan, analyzed local opportunities and devised targeted marketing campaigns.Key Accomplishments:Successfully generated $250K in annual sales & a customer list of over 600 people who visited store regularly to participate in organized play events & purchase products. Fulfilled over 100 online orders daily.Applied operational skills to everyday business challenges, with emphasis on efficient time management. Juggled heavy in-store traffic with online order processing, honing fulfillment to less than 2 minutes/order.Employed expert knowledge of all game-related products to build business, as well as skill in knowing how best to buy, trade, sell & manage inventory. Developed strong brand recognition & customer loyalty by maintaining a clean, well-lit and family-friendly environment, as well as by delivering exceptional service. Sold business for high profit to new owners who still operate it today.