Follow policies and procedures related to customer data management and ensure conformance to all corporate and local data quality requirements.Provide Data STEWARD Services in SAP MDG application and Salesforce Account Creation and Promotion De-duplication Research Account Augmentation Hierarchy Placement Provide Data Quality Remediation & Work on Projects related to account contact  Opportunity Integrations Campaign Setup Customer Agreement Portfolio Maintenance Audits List Acquisition and List Loads Lead Routing / List Management Assist with the integration of all new customer information into Illumina’s customer data model. Participate on teams with primary responsibility to improve customer data quality and lifecycle management. Continuously seek to improve data quality services provided to supported organizations. Reinforce a data stewardship mindset across the immediate team with other business personnel working with customer data.• Train and coach new Data Steward hires • Collaborate with internal stakeholders such as Global Channel Partners, Finance and Tax Teams, Sales Operations, Customer Care, Instrument Services, Quote Specialists, Lead Generalist in completing Sales Team requests in the AMR Region• Trouble shoot system errors in SFDC and SAP – Open GIS Tickets on behalf Sales Team• Q1, Q2, and Q3 participated as Tester for SFDC system enhancements through UATb (user acceptance testing).

• Contact customers to coordinate onside remediation activities at Customer Facilities• Handle incoming customer calls to answer recall related questions and direct them to appropriate resources • Document recall activities as well as developing a process for tracking the information. Log all telephone or personal contact with customers in SAP.• Create RGA’s for customers on recall products. Send out shipping supplies and process new orders if needed.• Maintain open comunicaton with customers from the beginning of the recall to completion and build customer trust, confidence and loyalty to BD.• Work as member of special or ongoing projects that are important to the department to comply with FDA regulations.

Inside Sales Representative – Hospitality Division (11/2010 – 07/2017)• Supported group of 350 customers accounts by promoting products, programs to grow my Portfolio. • Utilized Salesforce to update customer’s information and account information.• Used SAP to process customer return material and documented all details in Salesforce.• Created reports using Excel spreadsheets. • Managed heavy volumes of customer order emails and Analyzed and researched data to handle different projects.• Responsible for generating sales opportunities via phone and email. • Discover and pursue new sales leads to grow my portfolio. • Create blast emails, marketing material to promote company products and programs. Continues follow up to close sales.• Utilized SAP to process customer orders, returns, credits and quotation requests received via telephone, email, written and faxed correspondence. • Work with different internal departments to accomplish my sales goals and customer satisfaction such as Credit, Account Services, Special Order, Renovation team, Inventory, Merchandising, AP/Invoicing, Customer Advocacy,Transportaion, Product Support and warehouse/distribution personnel across the nation. • Attended to yearly trade shows, vendor trainings and sales conferences where I network with about fifty vendors. • Build customer partnership by assisting them in cutting operating cost as well help them succeed in their business.

Project Purchasing Specialist – MRO Division (06/2004 – 11/2010)• Responsible for coordination of renovation and new construction projects from beginning to end which includes, consulting with vendors, tracking, order placing, and staging orders for product and installation. • Consistently partners with the sales team, Project Executive, customers, merchandising and vendors to provide specifications and quotes required for renovation or construction projects.Major Task, Responsibilities and Key Accountabities: • Coordinates stated product deliveries and project installations including problem resolution.• Relays key pricing factors to the vendor for special orders. Factors may include high volume multiple unit facilities. Typically, the orders are placed in stages over a defined time frame.• Assists with product selection, generates project quotes for sales team• Process returns from customers and follow up on credits as well as AP discrepancies.• Conduct sourcing for vendors outside of the standard catalog vendors to fulfill client needs. • Negotiates with vendor for special orders with unlimited dollar amount for high volume multiple unit settings.• Sets appropriate pricing and margins and enforces terms and conditions of installer agreements.• Process, expedite and follow up with vendors on work PO’s.• Demonstrates skills in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in more complex research data.• Work with Inventory management team in coordinating product transfers to fulfill customer’s orders.• Responde to customer orders received via outside salesperson, telephone, email, written and faxed correspondence.

• Responsible for providing administrative support to an outside sale team of 25 and one District Manager by placing orders, processing returns, travel arrangements, run sales reports and account maintenance, Provide marketing material to customers. Resolve and research billing issues and incomplete orders.