Sarah Macdonald Email & Phone Number

This business developed by myself in late 2006. We provide consulting and in-house training services to Government, Community Organisations, Education Providers and NGO’s. Supervision and Mentoring  Event Management  Policy and Procedure Development and Review Networking  Project and Program Development  Organisational Development Program Curriculum Development Government Standards and Accreditation Services Facilitation Organisation… Show more This business developed by myself in late 2006. We provide consulting and in-house training services to Government, Community Organisations, Education Providers and NGO’s. Supervision and Mentoring  Event Management  Policy and Procedure Development and Review Networking  Project and Program Development  Organisational Development Program Curriculum Development Government Standards and Accreditation Services Facilitation Organisation Audits, including training needs, induction process and more Show less

Through the position of Sector Development Worker I was required to support Non-Profit, Community Based Mental Health Organisations.Selected Contributions: Develop and continuously improve a project management plan for the Cairns and Far north regional work which documented activities, outcomes and achievements. Facilitate and/or support existing or developing regional networks. Develop and maintain sector contacts including networks. Assist organisations with… Show more Through the position of Sector Development Worker I was required to support Non-Profit, Community Based Mental Health Organisations.Selected Contributions: Develop and continuously improve a project management plan for the Cairns and Far north regional work which documented activities, outcomes and achievements. Facilitate and/or support existing or developing regional networks. Develop and maintain sector contacts including networks. Assist organisations with development processes including strategic planning, governance and workforce development. Facilitate workshops for community organisation including Strategic Planning, Organisational Development and intro to Mental Health Recovery Participate in regular performance appraisals with management. Promote the role of Queensland Alliance while maintaining the organisations integrity. Show less

Through the position of Community Sector Development Worker I was required to support Department of Communities funded organisations through the strengthening Non Government Organisations project including the implementation of the Standards for Community Services..Selected Contributions: Develop and continuously improve a project management plan for the Cairns and Far north regional work which documented activities, outcomes and achievements. Facilitate and/or support… Show more Through the position of Community Sector Development Worker I was required to support Department of Communities funded organisations through the strengthening Non Government Organisations project including the implementation of the Standards for Community Services..Selected Contributions: Develop and continuously improve a project management plan for the Cairns and Far north regional work which documented activities, outcomes and achievements. Facilitate and/or support existing or developing regional networks. Develop and maintain sector contacts including networks. Assist organisations with the implementation of the self assessment process and improvements plans relating to the Standards for Community Services. Facilitate workshops for community organisation including Community Door (website), Collaboration, Standards for Community Services. Participate in regular performance appraisals with management. Promote the role of QCOSS while maintaining the organisations integrity. Show less

The Community & Individual Support Worker will work to ensure that the most appropriate and effective services are provided to individuals, with a commitment to offer confidential, non-judgmental assistance to all people who approach the service. The CISW position is also responsible for the office coordination.Selected Contributions: Develop Work Plans that meet the organisation's Strategic Plan, and report on progress and outcomes in relation to Work Plans. Undertake… Show more The Community & Individual Support Worker will work to ensure that the most appropriate and effective services are provided to individuals, with a commitment to offer confidential, non-judgmental assistance to all people who approach the service. The CISW position is also responsible for the office coordination.Selected Contributions: Develop Work Plans that meet the organisation's Strategic Plan, and report on progress and outcomes in relation to Work Plans. Undertake assessments of the needs of individuals and community groups, and provide appropriate interventions. Develop and maintain appropriate referral networks, and liaise effectively with a range of government and non-government service-providers. Provide an appropriate information and referral service to the community.  Provide accessible and appropriate education programs in response to identified community needs, in conjunction with other service-providers. Facilitate the development of local coordinated responses to identified community needs. Develop submissions that meet the objectives of the position, in conjunction with the Management Committee and other staff. Work developmentally with other community groups to assist them to meet their needs. Participate in local and regional planning processes, as appropriate. Recruit, train, and support volunteers and employees within the organization. Coordinate inductions for employees, volunteers and new Management.  Coordinate the MDSS Office  Provide budgetary advice to Management Committee  Ensure MDSS runs within budget requirements and provide budget reports to Management and Funding bodies. Develop and Facilitate support groups including Isolated Parent Support Group, Women in Business Network and Regional Coordinators Network. Show less

Visitor Information Centre Supervisor, October 2006 – February 2007 MACKAY TOURISM LTD, MackayDuring my time at Mackay Tourism my team and I have increased the sales of both merchandise and Members Services (Accommodation and Tours) bookings dramatically. With a focus on customer service and sales both (2) VICs have meet and exceeded the budget requirements since my appointment. This had not been achieved previously.Selected Contributions: Managing 4 paid staff and 13… Show more Visitor Information Centre Supervisor, October 2006 – February 2007 MACKAY TOURISM LTD, MackayDuring my time at Mackay Tourism my team and I have increased the sales of both merchandise and Members Services (Accommodation and Tours) bookings dramatically. With a focus on customer service and sales both (2) VICs have meet and exceeded the budget requirements since my appointment. This had not been achieved previously.Selected Contributions: Managing 4 paid staff and 13 volunteers Recruiting, inducting, and training customer services staff and volunteers Development of weekly sales goals for both (2) VICs Monthly sales figures exceeding 400% on previous years Membership recruiting Management of conference and events projects Show less

Define strategy for and develop, execute, and manage comprehensive marketing plan encompassing integrated marketing initiatives designed to penetrate and grow targeted markets. Communicate with customers, staff & management to coordinate overall marketing in accordance with company goals. Plan and carry out regional market research and analyses. Develop and implement marketing plan for companies varied business sectors including labor hire. Operate marketing of company on a limited… Show more Define strategy for and develop, execute, and manage comprehensive marketing plan encompassing integrated marketing initiatives designed to penetrate and grow targeted markets. Communicate with customers, staff & management to coordinate overall marketing in accordance with company goals. Plan and carry out regional market research and analyses. Develop and implement marketing plan for companies varied business sectors including labor hire. Operate marketing of company on a limited budget.Selected Contributions: Development of company newsletter, brochure and fortnightly press release. Maintenance and upgrading of website. Attending networking meeting as company representative. Liaising with key stakeholders in the Mining Industry. Successfully maintained and increased client base by designing and implementing strategic customer-retention projects. Assisting processing of applications within Labor Hire  Facilitate induction processes for new workers Developing of position descriptions for labor hire Assisting in the development of employment contracts for labor hire Show less

Developed and managed a wide range of marketing tools, including promotional materials, direct-mail pieces, and Web site content. Maintained communication with management and Council to ensure marketing activities aligned with Council goals. Coordination and management of Council functions and events. Provided timely and accurate reports to Council, CEO and Funding bodies. Attending functions and meetings as Council representative. Coordinating funding applications.Selected… Show more Developed and managed a wide range of marketing tools, including promotional materials, direct-mail pieces, and Web site content. Maintained communication with management and Council to ensure marketing activities aligned with Council goals. Coordination and management of Council functions and events. Provided timely and accurate reports to Council, CEO and Funding bodies. Attending functions and meetings as Council representative. Coordinating funding applications.Selected Contributions: Development and analyzing of community surveys in relation to services and functions in the Shire. Facilitating Community Consultations, workshops and events Managing the marketing and promotion of the Shire attractions. Liaising with stakeholders and relevant Government and non-government organizations. PowerPoint, Excel, Word, Publisher, and Printshop. Identifying community development needs and issues and consulting with relevant bodies to address these issues. Monthly reporting to Council, funding bodies and community groups Show less

Bachelor, Organisational Psychology

Continuous Improvement Systems And Processes

Ad Cert, Psychology

Cert Iv, Community Services

Cert Iii, Community Services - Aged Care

Soa, Facilitation

Soa, Counselling In A Structured Environment