Diana Vo Email & Phone Number

Chattanooga, TN, US

Chattanooga, Tennessee, United States

• Created study halls focusing on customer retention for the team, reducing churn rate by 21% within 1 month.
• Assembled sales workshops for the team, resulting 18% increase in revenue with the number of lines added within 1 month.
• Ranked Top 10% in performance in the Chattanooga site and department for over a year
• Awarded the Customer Care Best Award for being top account expert for the year for 2023

Chattanooga, Tennessee, United States

• Effectively developed and coached newly hired experts, facilitated training classes ranging from 8 – 28 experts per class.
• Created action plans for experts to maximize potential in performance, resulted with experts ranked within top 5 in the nation in training.
• Reduced attrition by 32% within 6 months span
• Mentored interns, two of which reached their milestone of promoting to Associate Coach and one reached Coach position.
• Mentored 4 trainers for the California Site when it first launched

Chattanooga, Tennessee, United States

• Served as a Senior Ambassador and supported five new hire training classes
• Partnered with leadership to provide floor support and peer coaching
• Managed escalations for the community and shared resolution with Experts as best practices through multiple channels of communication

Chattanooga, Tennessee, United States

• Worked with the Learning and Development Department as an Associate Trainer Intern
• Coached associate experts and resulted in 28% improvement on their percent to goal
• Facilitated training in classroom settings as well as in virtual environments
• Reached 116.40 overall percent to goal, surpassing the previous top class in the Nation

Chattanooga, Tennessee, United States

• Attained 9.84 Customer Satisfaction Score and over 116% to goal for the entire year of 2018
• Served as a part of the Team of Experts to effectively resolved customers’ issues
• Determine root causes to customers’ concerns and inquires
• Build customer loyalty and value through exceptional service and account management

Hixson, Tennessee, United States

• Supervised the Account Payable Systems, processes, and procedures
• Assisted with monthly closing of financial records and posting of month end information
• Acted as a liaison between vendors, management in the field, and leadership

Chattanooga, Tennessee, United States

• Enrolled medical assistants, dental assistants, criminal justice, computer programming, and LPN students
• Organized and conducted interviews with prospective students
• Helped students with career planning and identifying their interests
• Processed all applications, enrollment documents, and forms
• Conducted campus tours for students and their families

Stem Education, 3.385 Gpa

Associate Of Science - As, Biology, General, 3.802 Gpa