Luciano Santini Ph.D. Email & Phone Number

Santa Maria, Ca, Us

California Usa

Specializing in Self-development describes taking steps to better yourself, such as by learning new skills or overcoming bad habits. (noun) leadership, Delegation, Peer to Peer Engagement.An example of self-development is taking courses at your local university to learn new skills and interesting things.Motivation is like taking a bath each and every day we all need it every day

United States

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Proofread and formatted departmental documentation, setting clear expectations and deliverables. Produced and revised technical documentation, successfully completing all projects on time and under budget. Worked closely with authors and production personnel to ensure accurate and complete information, generating extensive programmatic growth.

Proficiency in developing, and implementing effective training programs, thus increasing the staff's skills, and knowledge by an average of 25%. Promoted ideas, negotiate contracts and negotiated and established wage rates for new and current job classifications, generating extensive programmatic growth. Provided others with information, supporting swift and positive resolutions creating a better environment and better guest service. Strong presentation and leadership skills, setting clear expectations and deliverables thus causing an Increase in both Rev-Par by and ADR by 25% in four months after taking over the hotel. Controlled payroll and scheduled hours with in company pars.

Guest relations directors are seen employed in most of the prestigious hotels. Guest relations manager responsibilities play a crucial role in creating a good will amongst the visitors by providing excellent services to its customers. Thus, he is responsible for making the stay of his customers pleasant and comfortable and taking care that all the issues have been solved promptly, so as to ensure better customer satisfaction.

Represented the Hotel as the Night Manager, on weekends making sure all operations were smooth.Guest Relations Director of entire hotel trained and managed all aspects of security and assisted valet manager.Prepared written reports, interrogated crime suspects, and responded to emergencies and unsafe or suspicious behavior. Negotiated purchase agreements and reduced costs, resulting in substantially lower cost? Of funds. Prepared purchase orders and bid requests, which resulted in a savings of $100,000 in the first six months. Entered all item master numbers, set minimum/maximum reorder points for inventory items, redesigned inventory issue sheets, and set up bin locations in the warehouse, resulting in substantially lower cost of funds. Prepared purchase orders and bid requests, resulting in substantially lower cost of funds. Procured quality products and maintained attractive price points satisfying customer demands and ensuring company profitability.

Experienced in preparing banquets including menu planning, course preparation, room setup, and arranging for special requests.Establishing acceptance of new methods and standards. Estimated food and beverage costs, and purchased supplies, supporting swift and positive resolutions. Organized and supervised world famous restaurant/hotels, eliminating product defects and customer returns. Established awareness of menu planning, portion control, food cost and inventory ordering that resulted in a substantially higher profit margin.

Certificate, Time Management, All Great

As refresher on time management great little course

Certificate, Increase Your Impact, All Great

Activities and Societies: Words that increase the impact of trainingWords that increase the impact of training

Executive Certification, Hr And Labor Relations, All Great

Activities and Societies: Labor relations modules and human resources understandingLabor relations modules and human resources understanding

Certificate, Leadership -People Relations-Ethics, Honorable

Training,Presentations,Knowledge,business,Individua

Doctor Of Philosophy (Ph.D.) Leadership And Organizational Psychology, Leadership & Organizational Psychology/Business Administration, 3.75

Activities and Societies: Student Mentorship and debate TeamHigh academic standing. Budget Management. Strategic Sourcing Methodology.

Associates, Business Administration, Management And Operations

Activities and Societies: Spanish Club and Italian ClubStudent