Asmaa Moussa Email & Phone Number

Ottawa, On, Ca

Ottawa, On, Ca

● Publish and curate content on the company Knowledge base, maintaining a user-friendly and up-to-date online presence● Collaborate with Subject Matter Experts to develop and maintain content for diverse audiences while adhering to specific design guidelines● Work closely with stakeholders to produce high-quality internal communications and technical documents for operational staff● Utilize plain language, editorial standards, and writing conventions to explain complex technical concepts clearly● Apply standards, rules, and authoring guidelines to create consistent, maintainable information products● Follow established procedures to monitor progress and ensure timely delivery of documentation● Use structured authoring tools to maintain document integrity across multiple formats● Utilize GitHub-based docs-as-code workflow for efficient documentation management and version control

● Plan and execute a comprehensive web content strategy for the Funnel Builder Certificationcommunity.● Engage with clients on defining marketing needs, and sharing custom strategic best practicesregarding their marketing campaigns, landing pages, and emails.● Publish and execute daily high-quality communication and marketing plans on community websiteand social platforms, maintaining a user-friendly and up-to-date online presence.● Generate community metrics and analytics reports to assess the effectiveness of online strategies and suggest improvements.● Provide technical and strategic advice to improve our social media and website performance andengagement.● Onboard program clients to have a deep understanding of their needs, experience, knowledgegaps and next steps to ensure maximum use of community resources.● Monitor and engage with members on social platforms and respond to comments, messages, andinquiries promptly and professionally using clear, plain-language responses.● Curate periodical qualitative and quantitative reports for the reporting manager demonstratingengagement and analytics● Collaborate with the marketing, support, and other teams to align digital communications effortswith overall marketing goals and campaigns.

● Implement social media trends and strategies designed to foster the communities’ growth, buildculture and inform members of initiatives and guidelines of the company.● Deliver consistent brand community standards across multiple Facebook communities reducingmember dissatisfaction and member support requests in addition to providing recommendationsfor which products and services that best fit their needs.● Prepare, assist in the preparation, and deliver social media campaigns to increase communityawareness and engagement.● Execute reputation management solutions when necessary.● Answer public and private inquiries regarding the organization’s products within Clickfunnelscommunities by leveraging the help site guides, ZenDesk, and Technical Support Channels tomitigate and resolve minor issues.● Moderate special events and promotions for audiences in a dynamic, fast-paced workenvironment