Asmaa Moussa Email & Phone Number

Ottawa, ON, CA

• Publish and curate content on the company Knowledge base, maintaining a user-friendly and up-to-date online presence
• Collaborate with Subject Matter Experts to develop and maintain content for diverse audiences while adhering to specific design guidelines
• Work closely with stakeholders to produce high-quality internal communications and technical documents for operational staff
• Utilize plain language, editorial standards, and writing conventions to explain complex technical concepts clearly
• Apply standards, rules, and authoring guidelines to create consistent, maintainable information products
• Follow established procedures to monitor progress and ensure timely delivery of documentation

• Plan and execute a comprehensive web content strategy for the Funnel Builder Certificationcommunity.
• Engage with clients on defining marketing needs, and sharing custom strategic best practicesregarding their marketing campaigns, landing pages, and emails.
• Publish and execute daily high-quality communication and marketing plans on community websiteand social platforms, maintaining a user-friendly and up-to-date online presence.
• Generate community metrics and analytics reports to assess the effectiveness of online strategies and suggest improvements.
• Provide technical and strategic advice to improve our social media and website performance andengagement.
• Onboard program clients to have a deep understanding of their needs, experience, knowledgegaps and next steps to ensure maximum use of community resources.

• Implement social media trends and strategies designed to foster the communities’ growth, buildculture and inform members of initiatives and guidelines of the company.
• Deliver consistent brand community standards across multiple Facebook communities reducingmember dissatisfaction and member support requests in addition to providing recommendationsfor which products and services that.
• Prepare, assist in the preparation, and deliver social media campaigns to increase communityawareness and engagement.
• Execute reputation management solutions when necessary.
• Answer public and private inquiries regarding the organization’s products within Clickfunnelscommunities by leveraging the help site guides, ZenDesk, and Technical Support Channels tomitigate and resolve minor issues.
• Moderate special events and promotions for audiences in a dynamic, fast-paced workenvironment